Per-pair page

Gmail + Intercom: bridge inbox and customer chat.

Convert Gmail messages to Intercom conversations, log inbound Gmail as Intercom contact notes, or send Intercom messages from Gmail-triggered events.

Connect Gmail and Intercom See reverse direction

Trigger app

Gmail as the trigger

Workflows fire when something happens in Gmail.

New EmailWebhook

Action app

Intercom as the action

Workflows do something in Intercom, instantly.

See all 20 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Gmail → Intercom

When something happens in Gmail, do it in Intercom.

1 Gmail triggers wired to 20 Intercom actions. Most-used pairing: New Email → Assign Conversation.

New Email

Intercom → Gmail

Or fire it the other way around.

5 Intercom triggers wired to 27 Gmail actions downstream.

See Intercom → Gmail →

Popular pairings

Common Gmail → Intercom workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 4 of 20 combinations

When new email in Gmail, assign conversation in Intercom.

Fires when a new email is received in Gmail. Returns full email content; enable "Include Attachments" to automatically download all file attachments.

When new email in Gmail, close conversation in Intercom.

Fires when a new email is received in Gmail. Returns full email content; enable "Include Attachments" to automatically download all file attachments.

When new email in Gmail, upsert company in Intercom.

Fires when a new email is received in Gmail. Returns full email content; enable "Include Attachments" to automatically download all file attachments.

When new email in Gmail, create contact in Intercom.

Fires when a new email is received in Gmail. Returns full email content; enable "Include Attachments" to automatically download all file attachments.

How it works

Connect Gmail and Intercom in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Gmail and Intercom
Open Tiny Command, authorize Gmail and Intercom once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Gmail trigger
Drop the Gmail → New Email trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/google-gmail.trigger-email-received
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Intercom action
Drop the Intercom → Assign Conversation action below it. Map fields from the Gmail payload into the Intercom inputs.
intercom.assign-conversation
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Gmail + Intercom.

How do I convert a Gmail message to an Intercom conversation?

Gmail Email Received with specific label → Intercom Find or Create Contact by sender email → Intercom Create Conversation with subject and body. Brings inbound mail into the support tool.

Can Gmail replies be added to an existing Intercom conversation?

Yes. Gmail Email Received in reply (References header set) → look up existing Intercom conversation by message-id or by sender → Intercom Add Reply with the new email content.

How do I avoid creating duplicate Intercom conversations from one Gmail thread?

Use the Gmail thread_id to look up an existing Intercom conversation tagged with that thread_id. If found, Add Reply; otherwise Create Conversation and tag with the thread_id.

Can Intercom send replies back through Gmail?

Intercom-side outbound through email channels (using Intercom's email functionality) goes via Intercom's own SMTP, not Gmail. If you need Gmail-sourced sends, fire a separate Gmail Send Email action.

How do I AI-classify Gmail messages before routing to Intercom?

Insert Claude/OpenAI step. Classify as bug, support question, feature request, sales lead. Only route bug + support to Intercom; leads go to CRM; feature requests to product backlog.

Can I include Gmail attachments in the Intercom conversation?

Intercom supports attachments via URL. Download Gmail attachments → upload to S3/CDN → pass URL to Intercom Add Reply with attachment_urls. Or use Intercom Upload action.

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Wire Gmail to Intercom in 2 minutes.

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Gmail + Intercom: bridge inbox and customer chat.

Pick the way that fits your stack.

When something happens in Gmail, do it in Intercom.

Or fire it the other way around.

Common Gmail → Intercom workflows.

Connect Gmail and Intercom in five steps.

Questions about Gmail + Intercom.

Other apps that pair well with Gmail.

Wire Gmail to Intercom in 2 minutes.

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