ActionIntercomUpdated May 2026

How do I update an Intercom contact?

Short answer: Drop the "Intercom → Update Contact" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 20 Intercom actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Contact ID contact_id	string	Required	Intercom contact ID — a 24-char hex string. Find via Search Contacts.
Email email	string	Optional	The email address. Used as the recipient or identifier depending on context.
Name name	string	Optional	Name
Phone phone	string	Optional	Phone number in E.164 format (with country code, no spaces).

Sample request

{
  "contact_id": "e.g. 5e3a6d3c0a1b2c3d4e5f6789",
  "email": "e.g. user@example.com",
  "name": "{{trigger.name}}",
  "phone": "e.g. +14155551234"
}

Returns

{
  "id": "abc",
  "name": "Updated",
  "type": "contact"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Update Contact.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Intercom

2 Google Sheets triggers

HubSpot → Intercom

18 HubSpot triggers

FAQ

Questions about Update Contact.

What does the Update Contact action do in Intercom?

Updates an existing Intercom contact: email, name, phone, custom attributes. Only the fields you pass are changed.

What inputs does Update Contact require?

Required: Contact ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Intercom returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Update Contact support batch operations?

Yes. Run Update Contact inside a Loop node to process arrays. Tiny Command handles Intercom's rate limits automatically so you don't have to throttle manually.

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