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Solutions · For customer support teams

Your support tools don’t talk.
TinyCommand makes them one loop.

You pay for a help desk, a bot, intake forms and automation that each hold their own version of the ticket. TinyCommand runs the whole support loop on one platform: intake, an AI agent that answers and triages 24/7, routing, escalation with your sign-off, every ticket logged and the follow-up sent.

Start free See the jobs ↓
5 products1 platform24/7 answersFree to start
Your support loop · liveRunning
Help intake formCaptures the issue, files the ticket
Support agent · GPTAnswers and triages 24/7
Routing & escalationRight person, sign-off before it acts
Ticket logEvery request recorded
Follow-up emailCloses the loop with the customer
Trusted by teams at
Sound familiar?

You’re paying four tools to drop the same ticket.

The help desk, the bot, the form and the automation each see part of the request. The customer feels every gap between them.

  • A customer waited overnight because no agent was online and the bot couldn't answer.
  • The same question gets re-answered ten times a day, by hand.
  • A ticket landed in the wrong queue and sat there for three days.
  • The bot confidently told a customer something it should never have said.
  • Your help desk, your form tool and your bot each hold a different version of the ticket.
  • The “we'll get back to you” email never went out because someone forgot.
The shift

From a bot that drops you to one support loop.

On a stitched stack
  • Bot answers, then drops the customer
  • Tickets routed by a Slack “who's got this?”
  • The bot acts with no guardrail
  • Tickets scattered across three tools
  • Follow-ups sent when someone remembers
  • A help desk plus a bot plus forms
On TinyCommand
  • Agent answers, triages and acts
  • Routed to the right person on arrival
  • Sign-off required before it acts
  • Every ticket logged in one table
  • Follow-up email fires automatically
  • One platform, one support loop
Why it’s a complete loop

A bot just chats. TinyCommand handles the ticket.

The agent reads the request, looks the customer up, decides what to do and acts. When the action is sensitive, it waits for you. That’s the part a standalone chatbot can’t do.

Looks the customer up first

A workflow calls your CRM, help desk or any HTTP endpoint mid-flow and uses what comes back, so the answer fits the account.

Routes on the real answer

Branch on what your systems actually return, not just on what the customer typed, and send the ticket to the right team.

Waits for sign-off when it matters

Human approval is a workflow node: it pauses, you approve, review-and-edit or reject, then it resumes. You set what needs a human.

Logs and follows up

The ticket is recorded in Tables and the follow-up email goes out, so nothing slips between the answer and the close.

That’s the difference from a standalone help desk or chatbot: a bot answers and stops. Here, intake, the GPT agent, routing, sign-off, the ticket log and the follow-up are one system that already shares the same ticket. There’s no second tool to reconcile.

How it works

It answers. You set the limits. It runs.

No flowcharts to learn and no engineer to hire: three steps from a pile of tickets to a loop that runs itself.

  1. 01

    Describe the support loop

    In plain English: “Take the request, answer what you can, route the rest and log every ticket.” No flowcharts, no code.

  2. 02

    It builds the pieces

    The intake form, the GPT agent, the routing and escalation workflow, the ticket table and the follow-up email, wired together so they share data.

  3. 03

    You set the sign-off, it runs

    Decide what the agent can do on its own and what needs a human to approve first. Then it answers around the clock.

Your jobs, done

The whole support loop, done on one platform.

Each one is a real build: the products on the right wire together so a ticket moves from intake to answer to log to follow-up. No tab-hopping, no second subscription, no glue to reconcile.

Take in every request the same way

Questions arrive from a form, an email and a chat box, each in its own format.

The build
FormsTables
One intake that files a clean ticket and records who asked and what they need.

Answer and triage 24/7

No one's online at 2am, but the questions keep coming in.

The build
AgentsTables
A GPT agent reads each request, answers what it can from your own help content and sorts the rest.

Route to the right person

A billing question lands in the engineering queue and goes quiet for days.

The build
WorkflowsTables
Each ticket goes to the right team or owner the moment it arrives.

Escalate, with sign-off before it acts

You can't let an agent issue a refund or close an account on its own.

The build
WorkflowsAgents
A human-approval step pauses the workflow, you approve, review-and-edit or reject, then it resumes.

Log every ticket in one place

Three tools hold three slightly different versions of the same ticket.

The build
Tables
Every request, status and resolution recorded in one table you can read and export.

Close the loop with a follow-up

The “here's your answer” email is still a draft when the customer follows up again.

The build
EmailWorkflows
A reply or status update goes out automatically when the ticket moves.
By team

Built for the tickets your team actually gets.

Start from a template close to your queue and make it yours. Every build runs on the same five products.

SaaS supportBug reports, how-to questions, account changes and escalations.Browse templates →
E-commerceOrder status, returns, refunds and where's-my-package tickets.Browse templates →
FintechAccount access, dispute intake, document requests and audit logs.Browse templates →
MarketplacesBuyer and seller disputes, payouts and policy questions.Browse templates →
HealthcareAppointment changes, intake forms and routed clinical questions.Browse templates →
EdTechEnrollment help, access issues and tier-one student questions.Browse templates →
Internal IT / HRHelp-desk tickets, access requests and onboarding questions.Browse templates →
Form templates Workflow templates
Built on TinyCommand

Real loops, shipped without engineers.

A few of the request-handling systems people have built on the platform, the kind that used to need a support stack wired together.

InVideo

A help loop built without a support stack

Captures requests, answers and qualifies them, and logs each one, the kind of support flow that used to need separate tools wired together.

FormsAgentsTablesEmail
One of India's largest listed fintechs

Requests routed and recorded end to end

Collects the customer's details, calls APIs between steps, reads uploaded documents with Vision and logs the ticket: the whole journey on one platform.

FormsWorkflowsTables
Support & SaaS teams

An agent that answers from your own data

A GPT agent embedded on the site and inside workflows reads each question, answers from the team's help content and acts on customer data 24/7.

AgentsWorkflowsTables
A lender

Document-heavy intake, auto-filled

Vision scans uploaded financial documents and fills the request, so customers don't re-key what's already on the page.

FormsTables

Customers anonymized pending approval.

One platform, not four

Why not just keep stitching tools together?

Because the gaps between them are where tickets get dropped. One login, one bill, and the ticket is already shared. Here’s what TinyCommand quietly replaces.

Your intake / contact form toolForms
Your support chatbotAgents
Your routing / automation glueWorkflows
Your ticket log / spreadsheetTables
Your follow-up email toolEmail
See it next to your current stack →
5-in-1products on one platform
24/7an AI agent that answers
458apps you can connect
from $19/mo · free tier to start
Before you ask

The questions support leads actually have.

Will the agent answer on its own, or do I stay in control?

You decide. Human approval is a workflow node: you can require sign-off before the agent acts. The step pauses the workflow so a person can approve, review-and-edit or reject, then it resumes. Routine answers can run on their own; anything sensitive waits for you.

What powers the AI agent?

The agent is built on GPT (OpenAI). It reads each request and answers from the help content and data you give it, rather than guessing.

Can it pull a customer's account or order before it replies?

Yes. A workflow can call your CRM, help desk or any HTTP endpoint mid-flow and use what comes back, then branch on the real result. The intake form can do the same between questions.

How is this different from a help desk plus a bot plus a form builder?

Those are separate subscriptions you wire together and maintain. Here, Forms, Workflows, Agents, Tables and Email are one product that already shares data, so a ticket flows from intake to answer to log to follow-up without glue between tools.

Where do tickets and answers live?

Every request is logged to TinyTables: one record per ticket with status and resolution. You can view, edit and export those records at any time.

Is the free tier actually free?

Yes. The free plan starts at $0 with 1,000 credits, no credit card. Paid plans start from $19/mo, and creating your own AI agents comes with the $49/mo plan.

Stop losing tickets between tools.

Run intake, answers, routing, sign-off, logging and follow-up as one loop on TinyCommand.

Start building free

No credit card required · Free forever tier