ActionIntercomUpdated September 2026

How do I send an Intercom message to a contact?

Short answer: You can send message in Intercom by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Intercom Send Message action to a workflow, map its 5 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Send Message in Intercom — start free All 20 Intercom actions

Send Message in Intercom — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Message Type message_type	options	Required	Message Type. Options: In-App, Email
Subject subject	string	Required	Message subject line.
Body body	string	Required	Message body content. Plain text unless the API specifies HTML/markdown.
From (Admin ID) from_admin_id	string	Required	Intercom Admin/Teammate ID
To (Contact ID) to_contact_id	string	Required	Intercom Contact ID

Sample request

{
  "message_type": "{{trigger.message_type}}",
  "subject": "e.g. Quick update",
  "body": "e.g. Hi there, thanks for reaching out.",
  "from_admin_id": "{{trigger.from_admin_id}}",
  "to_contact_id": "{{trigger.to_contact_id}}"
}

Returns

{
  "id": "123",
  "body": "<p>Hi there!</p>",
  "type": "admin_message",
  "subject": "Hello!",
  "message_type": "inapp"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Send Message.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Intercom

2 Google Sheets triggers

HubSpot → Intercom

18 HubSpot triggers

FAQ

Questions about Send Message.

What does the Send Message action do in Intercom?

Sends an in-app message (via the Messenger) or email to a contact. Used for proactive outreach, NPS surveys, or one-off targeted messages.

What inputs does Send Message require?

Required: Message Type, Subject, Body, From (Admin ID), To (Contact ID). Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Intercom returns an error?

The run history shows the failed step with its input and the error message Intercom returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does Send Message support batch operations?

Run Send Message inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Intercom's rate limits.

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