ActionIntercomUpdated September 2026

How do I create an Intercom contact (lead or user)?

Short answer: You can create contact in Intercom by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Intercom Create Contact action to a workflow, map its 5 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Create Contact in Intercom — start free All 20 Intercom actions

Create Contact in Intercom — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Role role	options	Required	Role. Options: User, Lead
Email email	string	Required	Email. e.g. "user@example.com"
Name name	string	Optional	Name. e.g. "John Doe"
Phone phone	string	Optional	Phone. e.g. "+15551234567"
External ID external_id	string	Optional	Your system's unique user ID

Sample request

{
  "role": "{{trigger.role}}",
  "email": "user@example.com",
  "name": "John Doe",
  "phone": "+15551234567",
  "external_id": "{{trigger.external_id}}"
}

Returns

{
  "id": "63a07ddf05a32042dafac602",
  "name": "John Doe",
  "role": "user",
  "type": "contact",
  "email": "user@example.com",
  "created_at": 1700000000
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Create Contact.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Intercom

2 Google Sheets triggers

HubSpot → Intercom

18 HubSpot triggers

FAQ

Questions about Create Contact.

What does the Create Contact action do in Intercom?

Creates a new contact (lead or user) in Intercom with email, external_id, name, phone, and custom attributes. Used to provision contacts from your auth or CRM system.

What inputs does Create Contact require?

Required: Role, Email. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Intercom returns an error?

The run history shows the failed step with its input and the error message Intercom returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does Create Contact support batch operations?

Run Create Contact inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Intercom's rate limits.

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