ActionIntercomUpdated May 2026

How do I create an Intercom contact (lead or user)?

Short answer: Drop the "Intercom → Create Contact" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 20 Intercom actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Role role	options	Required	Role. Options: User, Lead
Email email	string	Required	Email. e.g. "user@example.com"
Name name	string	Optional	Name. e.g. "John Doe"
Phone phone	string	Optional	Phone. e.g. "+15551234567"
External ID external_id	string	Optional	Your system's unique user ID

Sample request

{
  "role": "{{trigger.role}}",
  "email": "user@example.com",
  "name": "John Doe",
  "phone": "+15551234567",
  "external_id": "{{trigger.external_id}}"
}

Returns

{
  "id": "63a07ddf05a32042dafac602",
  "name": "John Doe",
  "role": "user",
  "type": "contact",
  "email": "user@example.com",
  "created_at": 1700000000
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Create Contact.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Intercom

2 Google Sheets triggers

HubSpot → Intercom

18 HubSpot triggers

FAQ

Questions about Create Contact.

What does the Create Contact action do in Intercom?

Creates a new contact (lead or user) in Intercom with email, external_id, name, phone, and custom attributes. Used to provision contacts from your auth or CRM system.

What inputs does Create Contact require?

Required: Role, Email. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Intercom returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Contact support batch operations?

Yes. Run Create Contact inside a Loop node to process arrays. Tiny Command handles Intercom's rate limits automatically so you don't have to throttle manually.

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