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ActionIntercomUpdated June 2026

How do I assign an Intercom conversation to a teammate or team?

Short answer: You can assign conversation in Intercom by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Intercom Assign Conversation action to a workflow, map its 4 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Assign Conversation in Intercom — start free All 20 Intercom actions
Assign Conversation in Intercom — start free
Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

FieldTypeRequiredDescription
Conversation ID
conversation_id
stringRequiredIntercom conversation ID — numeric string. Find via List Conversations.
Performing Admin ID
admin_id
stringRequiredThe admin performing the assignment
Assignee Admin/Team ID
assignee_id
stringRequiredAdmin or team to assign to
Assignment Note
body
stringOptionalMessage body content. Plain text unless the API specifies HTML/markdown.
Sample request
{
  "conversation_id": "e.g. 123456",
  "admin_id": "e.g. 12345",
  "assignee_id": "e.g. 67890",
  "body": "e.g. Hi there, thanks for reaching out."
}
Returns
{
  "id": "123456",
  "assignee": {
    "id": "67890",
    "type": "admin"
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Assign Conversation.

Any of these apps can fire this action as part of a workflow.

Gmail → Intercom
1 Gmail triggers
Slack → Intercom
13 Slack triggers
Google Sheets → Intercom
2 Google Sheets triggers
HubSpot → Intercom
18 HubSpot triggers
FAQ

Questions about Assign Conversation.

What does the Assign Conversation action do in Intercom?
Assigns an Intercom conversation to a specific admin or team. The standard routing action for AI-driven triage or skill-based assignment.
What inputs does Assign Conversation require?
Required: Conversation ID, Performing Admin ID, Assignee Admin/Team ID. Every input accepts a static value or a variable from any upstream node in your workflow.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if Intercom returns an error?
The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.
Does Assign Conversation support batch operations?
Yes. Run Assign Conversation inside a Loop node to process arrays. TinyCommand handles Intercom's rate limits automatically so you don't have to throttle manually.
More actions

Other Intercom actions.

Action
Close Conversation
Closes an Intercom conversation. Use to auto-close stale conversations on inactivity or after a bot fully resolves the issue.
Action
Upsert Company
Creates a new company in Intercom or updates an existing one (upsert by company_id). Companies are how Intercom groups users into B2B accounts.
Action
Create Contact
Creates a new contact (lead or user) in Intercom with email, external_id, name, phone, and custom attributes. Used to provision contacts from your auth or CRM system.
Action
Create Conversation
Creates a new conversation on behalf of a contact, kicking off the thread from their side. Useful when piping inbound messages from another channel (email, social) into Intercom.
Action
Create Note
Adds a private note to a contact in Intercom. Used for AI summary notes, context pulled from your CRM, or audit annotations visible only to teammates.
Action
Delete Contact
Deletes a contact from Intercom by ID. Use for GDPR right-to-delete requests or unsubscribe cleanup; conversations are preserved.
Assign Conversation in Intercom — start free