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ActionIntercomUpdated June 2026

How do I list Intercom contacts?

Short answer: You can search contacts (simple) in Intercom by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Intercom Search Contacts (Simple) action to a workflow, map its 2 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Search Contacts (Simple) in Intercom — start free All 20 Intercom actions
Search Contacts (Simple) in Intercom — start free
Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

FieldTypeRequiredDescription
Search Field
field
optionsRequiredSearch Field. Options: Email, Name, Role
Search Value
value
stringRequiredSearch Value
Sample request
{
  "field": "{{trigger.field}}",
  "value": "{{trigger.value}}"
}
Returns
{
  "data": [
    {
      "id": "abc",
      "type": "contact",
      "email": "user@example.com"
    }
  ],
  "type": "list",
  "total_count": 1
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Search Contacts (Simple).

Any of these apps can fire this action as part of a workflow.

Gmail → Intercom
1 Gmail triggers
Slack → Intercom
13 Slack triggers
Google Sheets → Intercom
2 Google Sheets triggers
HubSpot → Intercom
18 HubSpot triggers
FAQ

Questions about Search Contacts (Simple).

What does the Search Contacts (Simple) action do in Intercom?
Searches Intercom contacts with a simple query. For complex multi-filter searches, use Search Contacts with the full filter syntax.
What inputs does Search Contacts (Simple) require?
Required: Search Field, Search Value. Every input accepts a static value or a variable from any upstream node in your workflow.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if Intercom returns an error?
The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.
Does Search Contacts (Simple) support batch operations?
Yes. Run Search Contacts (Simple) inside a Loop node to process arrays. TinyCommand handles Intercom's rate limits automatically so you don't have to throttle manually.
More actions

Other Intercom actions.

Action
Assign Conversation
Assigns an Intercom conversation to a specific admin or team. The standard routing action for AI-driven triage or skill-based assignment.
Action
Close Conversation
Closes an Intercom conversation. Use to auto-close stale conversations on inactivity or after a bot fully resolves the issue.
Action
Upsert Company
Creates a new company in Intercom or updates an existing one (upsert by company_id). Companies are how Intercom groups users into B2B accounts.
Action
Create Contact
Creates a new contact (lead or user) in Intercom with email, external_id, name, phone, and custom attributes. Used to provision contacts from your auth or CRM system.
Action
Create Conversation
Creates a new conversation on behalf of a contact, kicking off the thread from their side. Useful when piping inbound messages from another channel (email, social) into Intercom.
Action
Create Note
Adds a private note to a contact in Intercom. Used for AI summary notes, context pulled from your CRM, or audit annotations visible only to teammates.
Search Contacts (Simple) in Intercom — start free