ActionIntercomUpdated May 2026

How do I fetch an Intercom conversation by ID?

Short answer: Drop the "Intercom → Get Conversation" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 20 Intercom actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Conversation ID conversation_id	string	Required	Intercom conversation ID — numeric string. Find via List Conversations.
Display As display_as	options	Optional	How to render the conversation content

Sample request

{
  "conversation_id": "e.g. 123456789",
  "display_as": "{{trigger.display_as}}"
}

Returns

{
  "id": "123456789",
  "read": true,
  "type": "conversation",
  "state": "open",
  "title": "Help with billing",
  "source": {
    "body": "Hi, I need help with my bill.",
    "type": "conversation"
  },
  "contacts": {
    "contacts": [
      {
        "id": "5f7b1a2",
        "type": "contact"
      }
    ]
  },
  "created_at": 1700000000,
  "updated_at": 1700086400,
  "conversation_parts": {
    "total_count": 1,
    "conversation_parts": [
      {
        "body": "Sure, let me look into that for you.",
        "type": "conversation_part",
        "author": {
          "id": "12345",
          "type": "admin"
        },
        "created_at": 1700003600
      }
    ]
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Get Conversation.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Intercom

2 Google Sheets triggers

HubSpot → Intercom

18 HubSpot triggers

FAQ

Questions about Get Conversation.

What does the Get Conversation action do in Intercom?

Retrieves a single conversation by ID with its full message history, state, assignee, and tags. Used to feed AI summaries or to build conversation exports.

What inputs does Get Conversation require?

Required: Conversation ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Intercom returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Get Conversation support batch operations?

Yes. Run Get Conversation inside a Loop node to process arrays. Tiny Command handles Intercom's rate limits automatically so you don't have to throttle manually.

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