ActionIntercomUpdated September 2026

How do I fetch an Intercom conversation by ID?

Short answer: You can get conversation in Intercom by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Intercom Get Conversation action to a workflow, map its 2 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Get Conversation in Intercom — start free All 20 Intercom actions

Get Conversation in Intercom — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Conversation ID conversation_id	string	Required	Intercom conversation ID — numeric string. Find via List Conversations.
Display As display_as	options	Optional	How to render the conversation content

Sample request

{
  "conversation_id": "e.g. 123456789",
  "display_as": "{{trigger.display_as}}"
}

Returns

{
  "id": "123456789",
  "read": true,
  "type": "conversation",
  "state": "open",
  "title": "Help with billing",
  "source": {
    "body": "Hi, I need help with my bill.",
    "type": "conversation"
  },
  "contacts": {
    "contacts": [
      {
        "id": "5f7b1a2",
        "type": "contact"
      }
    ]
  },
  "created_at": 1700000000,
  "updated_at": 1700086400,
  "conversation_parts": {
    "total_count": 1,
    "conversation_parts": [
      {
        "body": "Sure, let me look into that for you.",
        "type": "conversation_part",
        "author": {
          "id": "12345",
          "type": "admin"
        },
        "created_at": 1700003600
      }
    ]
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Get Conversation.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Intercom

2 Google Sheets triggers

HubSpot → Intercom

18 HubSpot triggers

FAQ

Questions about Get Conversation.

What does the Get Conversation action do in Intercom?

Retrieves a single conversation by ID with its full message history, state, assignee, and tags. Used to feed AI summaries or to build conversation exports.

What inputs does Get Conversation require?

Required: Conversation ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Intercom returns an error?

The run history shows the failed step with its input and the error message Intercom returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does Get Conversation support batch operations?

Run Get Conversation inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Intercom's rate limits.

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