Per-pair page

Gmail + Intercom: bridge inbox and customer chat.

Convert Gmail messages to Intercom conversations, log inbound Gmail as Intercom contact notes, or send Intercom messages from Gmail-triggered events.

Connect Intercom and Gmail See reverse direction

Trigger app

Intercom as the trigger

Workflows fire when something happens in Intercom.

Action app

Gmail as the action

Workflows do something in Gmail, instantly.

See all 27 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Intercom → Gmail

When something happens in Intercom, do it in Gmail.

5 Intercom triggers wired to 27 Gmail actions. Most-used pairing: New Contact → Add Labels to Message.

Gmail → Intercom

Or fire it the other way around.

1 Gmail triggers wired to 20 Intercom actions downstream.

New Email

See Gmail → Intercom →

Popular pairings

Common Intercom → Gmail workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 135 combinations

When new contact in Intercom, add labels to message in Gmail.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, create draft in Gmail.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, create label in Gmail.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, delete draft in Gmail.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When conversation closed in Intercom, add labels to message in Gmail.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, create draft in Gmail.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, create label in Gmail.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, delete draft in Gmail.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When new conversation in Intercom, add labels to message in Gmail.

Fires when a new conversation is started in Intercom (by a user via messenger/email or by an admin). The standard inbound hook for AI triage, routing, and bot handoff.

How it works

Connect Intercom and Gmail in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Intercom and Gmail
Open Tiny Command, authorize Intercom and Gmail once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Intercom trigger
Drop the Intercom → New Contact trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/intercom.trigger-contact-created
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Gmail action
Drop the Gmail → Add Labels to Message action below it. Map fields from the Intercom payload into the Gmail inputs.
google-gmail.add-labels
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Intercom + Gmail.

How do I convert a Gmail message to an Intercom conversation?

Gmail Email Received with specific label → Intercom Find or Create Contact by sender email → Intercom Create Conversation with subject and body. Brings inbound mail into the support tool.

Can Gmail replies be added to an existing Intercom conversation?

Yes. Gmail Email Received in reply (References header set) → look up existing Intercom conversation by message-id or by sender → Intercom Add Reply with the new email content.

How do I avoid creating duplicate Intercom conversations from one Gmail thread?

Use the Gmail thread_id to look up an existing Intercom conversation tagged with that thread_id. If found, Add Reply; otherwise Create Conversation and tag with the thread_id.

Can Intercom send replies back through Gmail?

Intercom-side outbound through email channels (using Intercom's email functionality) goes via Intercom's own SMTP, not Gmail. If you need Gmail-sourced sends, fire a separate Gmail Send Email action.

How do I AI-classify Gmail messages before routing to Intercom?

Insert Claude/OpenAI step. Classify as bug, support question, feature request, sales lead. Only route bug + support to Intercom; leads go to CRM; feature requests to product backlog.

Can I include Gmail attachments in the Intercom conversation?

Intercom supports attachments via URL. Download Gmail attachments → upload to S3/CDN → pass URL to Intercom Add Reply with attachment_urls. Or use Intercom Upload action.

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Wire Intercom to Gmail in 2 minutes.

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Gmail + Intercom: bridge inbox and customer chat.

Pick the way that fits your stack.

When something happens in Intercom, do it in Gmail.

Or fire it the other way around.

Common Intercom → Gmail workflows.

Connect Intercom and Gmail in five steps.

Questions about Intercom + Gmail.

Other apps that pair well with Intercom.

Wire Intercom to Gmail in 2 minutes.

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