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ActionIntercomUpdated June 2026

How do I create or update an Intercom company?

Short answer: You can upsert company in Intercom by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Intercom Upsert Company action to a workflow, map its 4 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Upsert Company in Intercom — start free All 20 Intercom actions
Upsert Company in Intercom — start free
Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

FieldTypeRequiredDescription
Company Name
name
stringRequiredCompany Name
Company ID
company_id
stringRequiredYour unique company identifier
Plan
plan
stringOptionalPlan
Industry
industry
stringOptionalIndustry
Sample request
{
  "name": "{{trigger.name}}",
  "company_id": "{{trigger.company_id}}",
  "plan": "{{trigger.plan}}",
  "industry": "{{trigger.industry}}"
}
Returns
{
  "id": "abc",
  "name": "Acme Inc",
  "type": "company",
  "company_id": "123"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Upsert Company.

Any of these apps can fire this action as part of a workflow.

Gmail → Intercom
1 Gmail triggers
Slack → Intercom
13 Slack triggers
Google Sheets → Intercom
2 Google Sheets triggers
HubSpot → Intercom
18 HubSpot triggers
FAQ

Questions about Upsert Company.

What does the Upsert Company action do in Intercom?
Creates a new company in Intercom or updates an existing one (upsert by company_id). Companies are how Intercom groups users into B2B accounts.
What inputs does Upsert Company require?
Required: Company Name, Company ID. Every input accepts a static value or a variable from any upstream node in your workflow.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if Intercom returns an error?
The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.
Does Upsert Company support batch operations?
Yes. Run Upsert Company inside a Loop node to process arrays. TinyCommand handles Intercom's rate limits automatically so you don't have to throttle manually.
More actions

Other Intercom actions.

Action
Assign Conversation
Assigns an Intercom conversation to a specific admin or team. The standard routing action for AI-driven triage or skill-based assignment.
Action
Close Conversation
Closes an Intercom conversation. Use to auto-close stale conversations on inactivity or after a bot fully resolves the issue.
Action
Create Contact
Creates a new contact (lead or user) in Intercom with email, external_id, name, phone, and custom attributes. Used to provision contacts from your auth or CRM system.
Action
Create Conversation
Creates a new conversation on behalf of a contact, kicking off the thread from their side. Useful when piping inbound messages from another channel (email, social) into Intercom.
Action
Create Note
Adds a private note to a contact in Intercom. Used for AI summary notes, context pulled from your CRM, or audit annotations visible only to teammates.
Action
Delete Contact
Deletes a contact from Intercom by ID. Use for GDPR right-to-delete requests or unsubscribe cleanup; conversations are preserved.
Upsert Company in Intercom — start free