ActionIntercomUpdated May 2026

How do I add a note to an Intercom contact?

Short answer: Drop the "Intercom → Create Note" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 20 Intercom actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Contact ID contact_id	string	Required	Intercom contact ID — a 24-char hex string. Find via Search Contacts.
Note Body body	string	Required	Message body content. Plain text unless the API specifies HTML/markdown.
Admin ID admin_id	string	Required	ID of the admin creating the note

Sample request

{
  "contact_id": "e.g. 5e3a6d3c0a1b2c3d4e5f6789",
  "body": "e.g. Hi there, thanks for reaching out.",
  "admin_id": "{{trigger.admin_id}}"
}

Returns

{
  "id": "123",
  "body": "Called the customer",
  "type": "note"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Create Note.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Intercom

2 Google Sheets triggers

HubSpot → Intercom

18 HubSpot triggers

FAQ

Questions about Create Note.

What does the Create Note action do in Intercom?

Adds a private note to a contact in Intercom. Used for AI summary notes, context pulled from your CRM, or audit annotations visible only to teammates.

What inputs does Create Note require?

Required: Contact ID, Note Body, Admin ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Intercom returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Note support batch operations?

Yes. Run Create Note inside a Loop node to process arrays. Tiny Command handles Intercom's rate limits automatically so you don't have to throttle manually.

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