Asana + Zendesk: tickets that need engineering or product follow-up.
Create Asana tasks from Zendesk tickets that escalate beyond support — bugs, feature requests, account-tier escalations. Push resolution back to the ticket automatically.
Workflows fire when something happens in Zendesk.
- Ticket AssignedWebhook
- Ticket CommentedWebhook
- New TicketWebhook
- Ticket SolvedWebhook
- Ticket UpdatedWebhook
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Zendesk, do it in Asana.
6 Zendesk triggers wired to 15 Asana actions. Most-used pairing: Ticket Assigned → Add Comment.
Or fire it the other way around.
1 Asana triggers wired to 17 Zendesk actions downstream.
See Asana → Zendesk →Common Zendesk → Asana workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.
Connect Zendesk and Asana in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Zendesk and Asana
Open Tiny Command, authorize Zendesk and Asana once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Asana action
Drop the Asana → Add Comment action below it. Map fields from the Zendesk payload into the Asana inputs.
asana.add-comment - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Zendesk + Asana.
When does Asana + Zendesk make sense?
How do I create an Asana task from a Zendesk tag-add event?
Can I push Asana task completion as an internal Zendesk note?
How do I avoid creating Asana tasks for low-priority Zendesk tickets?
Can I add Zendesk customer context to the Asana task?
How do I avoid duplicate Asana tasks if the Zendesk tag fires twice?
Other apps that pair well with Zendesk.
Wire Zendesk to Asana in 2 minutes.
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