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Asana + Zendesk: tickets that need engineering or product follow-up.

Create Asana tasks from Zendesk tickets that escalate beyond support — bugs, feature requests, account-tier escalations. Push resolution back to the ticket automatically.

Connect Zendesk and AsanaSee reverse direction
Trigger app
Zendesk as the trigger

Workflows fire when something happens in Zendesk.

See all 6 triggers →
Action app
Asana as the action

Workflows do something in Asana, instantly.

See all 15 actions →
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Zendesk → Asana

When something happens in Zendesk, do it in Asana.

6 Zendesk triggers wired to 15 Asana actions. Most-used pairing: Ticket Assigned → Add Comment.

Asana → Zendesk

Or fire it the other way around.

1 Asana triggers wired to 17 Zendesk actions downstream.

See Asana → Zendesk →
Popular pairings

Common Zendesk → Asana workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 90 combinations
When ticket assigned in Zendesk, add comment in Asana.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, add tag to task in Asana.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create section in Asana.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create subtask in Asana.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket commented in Zendesk, add comment in Asana.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, add tag to task in Asana.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create section in Asana.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create subtask in Asana.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When new ticket in Zendesk, add comment in Asana.

Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.

How it works

Connect Zendesk and Asana in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Zendesk and Asana

    Open TinyCommand, authorize Zendesk and Asana once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Zendesk trigger

    Drop the Zendesk → Ticket Assigned trigger onto the canvas. TinyCommand auto-registers the webhook.

    POST /v1/webhooks/zendesk.trigger-ticket-assigned
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the Asana action

    Drop the Asana → Add Comment action below it. Map fields from the Zendesk payload into the Asana inputs.

    asana.add-comment
  5. 5
    Publish
    Publish and forget

    Hit Publish. TinyCommand runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Zendesk + Asana.

When does Asana + Zendesk make sense?
Whenever support tickets need cross-team work. Bug → engineering tracking in Asana. Feature request → product backlog in Asana. Account issue → CSM follow-up in Asana. Zendesk stays the customer surface.
How do I create an Asana task from a Zendesk tag-add event?
Zendesk Ticket Updated where tag "needs-engineering" added → Asana Create Task in the Engineering project. Save Zendesk ticket ID as Asana custom field. Add the Zendesk URL to task notes.
Can I push Asana task completion as an internal Zendesk note?
Yes. Asana Task Completed → look up linked Zendesk ticket ID → Zendesk Add Comment with public=false. The support agent sees "fix is shipped in version X" without leaving Zendesk.
How do I avoid creating Asana tasks for low-priority Zendesk tickets?
Filter the trigger on Zendesk priority. Only Urgent or High tickets create Asana tasks. Lower-priority issues stay in Zendesk where support handles them.
Can I add Zendesk customer context to the Asana task?
Yes. Get User from Zendesk for the requester. Pass name, email, organization, plan-tier into Asana task notes or custom fields. Engineering sees who reported the bug without context-switching.
How do I avoid duplicate Asana tasks if the Zendesk tag fires twice?
Store the Asana task GID back as a Zendesk custom field. Before creating, search Asana by ticket ID. If found, skip or Update Task with the latest ticket activity instead.
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Wire Zendesk to Asana in 2 minutes.

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