Slack + Zendesk: tickets surfaced in chat.
Post Zendesk ticket events to Slack channels for team awareness, DM agents on assignment, or trigger Zendesk actions from Slack reactions.
Workflows fire when something happens in Zendesk.
- Ticket AssignedWebhook
- Ticket CommentedWebhook
- New TicketWebhook
- Ticket SolvedWebhook
- Ticket UpdatedWebhook
Workflows do something in Slack, instantly.
- Raw API RequestAPI
- Add ReactionAPI
- Archive ChannelAPI
- Cancel Scheduled MessageAPI
- Create CanvasAPI
- Create ChannelAPI
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Zendesk, do it in Slack.
6 Zendesk triggers wired to 45 Slack actions. Most-used pairing: Ticket Assigned → Raw API Request.
Or fire it the other way around.
13 Slack triggers wired to 17 Zendesk actions downstream.
See Slack → Zendesk →Common Zendesk → Slack workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.
Connect Zendesk and Slack in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Zendesk and Slack
Open Tiny Command, authorize Zendesk and Slack once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Slack action
Drop the Slack → Raw API Request action below it. Map fields from the Zendesk payload into the Slack inputs.
slack.api-request - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Zendesk + Slack.
How do I post Zendesk tickets to Slack?
Can I DM the Zendesk assignee in Slack?
How do I post Zendesk CSAT scores to Slack?
Can Slack reactions update Zendesk tickets?
How do I avoid Slack noise from busy Zendesk?
Can I respond to Zendesk from Slack threads?
Other apps that pair well with Zendesk.
Wire Zendesk to Slack in 2 minutes.
Free tier available. No credit card. No onboarding call.
