Per-pair page

Asana + Zendesk: tickets that need engineering or product follow-up.

Create Asana tasks from Zendesk tickets that escalate beyond support — bugs, feature requests, account-tier escalations. Push resolution back to the ticket automatically.

Connect Asana and Zendesk See reverse direction

Trigger app

Asana as the trigger

Workflows fire when something happens in Asana.

New TaskWebhook

Action app

Zendesk as the action

Workflows do something in Zendesk, instantly.

See all 17 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Asana → Zendesk

When something happens in Asana, do it in Zendesk.

1 Asana triggers wired to 17 Zendesk actions. Most-used pairing: New Task → Add Comment to Ticket.

New Task

Zendesk → Asana

Or fire it the other way around.

6 Zendesk triggers wired to 15 Asana actions downstream.

See Zendesk → Asana →

How it works

Connect Asana and Zendesk in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Asana and Zendesk
Open TinyCommand, authorize Asana and Zendesk once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Asana trigger
Drop the Asana → New Task trigger onto the canvas. TinyCommand auto-registers the webhook.
POST /v1/webhooks/asana.trigger-task-created
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Zendesk action
Drop the Zendesk → Add Comment to Ticket action below it. Map fields from the Asana payload into the Zendesk inputs.
zendesk.add-comment-to-ticket
5
Publish
Publish and forget
Hit Publish. TinyCommand runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Asana + Zendesk.

When does Asana + Zendesk make sense?

Whenever support tickets need cross-team work. Bug → engineering tracking in Asana. Feature request → product backlog in Asana. Account issue → CSM follow-up in Asana. Zendesk stays the customer surface.

How do I create an Asana task from a Zendesk tag-add event?

Zendesk Ticket Updated where tag "needs-engineering" added → Asana Create Task in the Engineering project. Save Zendesk ticket ID as Asana custom field. Add the Zendesk URL to task notes.

Can I push Asana task completion as an internal Zendesk note?

Yes. Asana Task Completed → look up linked Zendesk ticket ID → Zendesk Add Comment with public=false. The support agent sees "fix is shipped in version X" without leaving Zendesk.

How do I avoid creating Asana tasks for low-priority Zendesk tickets?

Filter the trigger on Zendesk priority. Only Urgent or High tickets create Asana tasks. Lower-priority issues stay in Zendesk where support handles them.

Can I add Zendesk customer context to the Asana task?

Yes. Get User from Zendesk for the requester. Pass name, email, organization, plan-tier into Asana task notes or custom fields. Engineering sees who reported the bug without context-switching.

How do I avoid duplicate Asana tasks if the Zendesk tag fires twice?

Store the Asana task GID back as a Zendesk custom field. Before creating, search Asana by ticket ID. If found, skip or Update Task with the latest ticket activity instead.