TriggerZendeskReal-timeUpdated May 2026
How do I trigger when a Zendesk ticket gets a comment?
Short answer: Drop the "Zendesk → Ticket Commented" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Zendesk, not on a polling schedule.
Anatomy
What this trigger looks like in a workflow.
Drop it on the canvas. Configure a couple of fields. Publish.
In the builder
Trigger
Ticket Commented
When the matching event happens
new ticket commentedwhen ticket commentedwatch for ticket commentedon ticket commentedwhen a comment is added to a zendesk ticket
What this trigger returns
for the curiousYou don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.
{"event": "ticket.commented","subject": "Help needed","ticket_id": 12345}
Output shape
Fields available to downstream nodes.
Every field below can be referenced by name in any action or filter that comes after this trigger.
| Field | Type | Example |
|---|---|---|
| event | string | "ticket.commented" |
| subject | string | "Help needed" |
| ticket_id | number | 12345 |
Pairs with
Drop these actions after Ticket Commented.
FAQ
Questions about Ticket Commented.
How does the Ticket Commented trigger work in Zendesk?
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Is the Ticket Commented trigger real-time?
Yes. Ticket Commented uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Zendesk.
What data does Ticket Commented return?
The full event payload from Zendesk. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter Ticket Commented so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need Zendesk admin permissions to use Ticket Commented?
For most Zendesk accounts a standard user can authorize the trigger. Some Zendesk plans require an admin to enable third-party webhooks. Check Zendesk's docs if the trigger fails to register.
More triggers
Other Zendesk triggers.
Trigger
Ticket Assigned
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
TriggerNew Ticket
Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.
TriggerTicket Solved
Fires when a ticket is marked solved in Zendesk. Common use: kick off CSAT surveys, log resolution to CRM, or run an AI quality-of-resolution check.
TriggerTicket Updated
Fires whenever any field on a Zendesk ticket changes (status, priority, assignee, group, tags, custom fields). Combine with field filters to react only to the changes you care about.
TriggerNew User
Fires when a new user (end-user or agent) is created in Zendesk. Use to enrich the user, sync into your CRM, or auto-add to an organization.
Build a workflow on this trigger.
One trigger. 17+ downstream actions. Zero glue.
