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Gmail + Zendesk: support emails landing in the right place.

Convert Gmail messages to Zendesk tickets, AI-pre-classify before filing, or send Zendesk replies via Gmail. Bridges support inbox and helpdesk.

Connect Zendesk and Gmail See reverse direction

Trigger app

Zendesk as the trigger

Workflows fire when something happens in Zendesk.

See all 6 triggers →

Action app

Gmail as the action

Workflows do something in Gmail, instantly.

See all 27 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Zendesk → Gmail

When something happens in Zendesk, do it in Gmail.

6 Zendesk triggers wired to 27 Gmail actions. Most-used pairing: Ticket Assigned → Add Labels to Message.

Gmail → Zendesk

Or fire it the other way around.

1 Gmail triggers wired to 17 Zendesk actions downstream.

New Email

See Gmail → Zendesk →

Popular pairings

Common Zendesk → Gmail workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 162 combinations

When ticket assigned in Zendesk, add labels to message in Gmail.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create draft in Gmail.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create label in Gmail.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, delete draft in Gmail.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket commented in Zendesk, add labels to message in Gmail.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create draft in Gmail.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create label in Gmail.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, delete draft in Gmail.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When new ticket in Zendesk, add labels to message in Gmail.

Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.

How it works

Connect Zendesk and Gmail in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Zendesk and Gmail
Open Tiny Command, authorize Zendesk and Gmail once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Gmail action
Drop the Gmail → Add Labels to Message action below it. Map fields from the Zendesk payload into the Gmail inputs.
google-gmail.add-labels
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Zendesk + Gmail.

Doesn't Zendesk already pull email?

Zendesk has email channel ingestion. The Tiny Command pair adds value when you want AI pre-classification, conditional routing, or to mirror only certain Gmail labels to Zendesk rather than the whole inbox.

How do I create a Zendesk ticket from a Gmail message?

Gmail Email Received with label "@zendesk" → Zendesk Find or Create User by sender email → Zendesk Create Ticket with subject and body from Gmail. Standard email-to-ticket flow.

Can I AI-classify Gmail before creating Zendesk tickets?

Yes. Insert Claude/OpenAI step. Classify as bug, billing, feature request, account. Route to different Zendesk groups based on classification. Better triage than channel-only routing.

How do I avoid double-ticketing if Gmail forwards to Zendesk natively?

Pick one path: either Zendesk pulls email directly, or your workflow does. Don't do both. Add a Gmail label "zd-filed" after workflow creates a ticket to prevent re-firing.

Can I attach Gmail attachments to the Zendesk ticket?

Yes. Loop Gmail attachments. Upload each via Zendesk Upload, then include the upload tokens in Create Ticket. Attachments visible inline on the ticket.

How do I close the loop — reply from Zendesk back to Gmail?

Zendesk reply via email natively goes back to the customer's inbox. If your customers reply, Zendesk threads them. Keep Gmail out of the reply path to avoid threading confusion.

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Spreadsheets & Databases

Wire Zendesk to Gmail in 2 minutes.

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Gmail + Zendesk: support emails landing in the right place.

Pick the way that fits your stack.

When something happens in Zendesk, do it in Gmail.

Or fire it the other way around.

Common Zendesk → Gmail workflows.

Connect Zendesk and Gmail in five steps.

Questions about Zendesk + Gmail.

Other apps that pair well with Zendesk.

Wire Zendesk to Gmail in 2 minutes.

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