Per-pair page

Intercom + Shopify: chat with full ecommerce context.

Sync Shopify customer + order data into Intercom contact attributes, trigger Intercom messages from Shopify events, or post Intercom chat events back to Shopify.

Connect Shopify and Intercom See reverse direction

Trigger app

Shopify as the trigger

Workflows fire when something happens in Shopify.

See all 8 triggers →

Action app

Intercom as the action

Workflows do something in Intercom, instantly.

See all 20 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Shopify → Intercom

When something happens in Shopify, do it in Intercom.

8 Shopify triggers wired to 20 Intercom actions. Most-used pairing: New Customer → Assign Conversation.

Intercom → Shopify

Or fire it the other way around.

5 Intercom triggers wired to 16 Shopify actions downstream.

See Intercom → Shopify →

Popular pairings

Common Shopify → Intercom workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 160 combinations

When new customer in Shopify, assign conversation in Intercom.

Fires when a new customer is created in Shopify. Common use: sync to your ESP/CRM, fire a welcome series, or run an enrichment step before first contact.

When new customer in Shopify, close conversation in Intercom.

Fires when a new customer is created in Shopify. Common use: sync to your ESP/CRM, fire a welcome series, or run an enrichment step before first contact.

When new customer in Shopify, upsert company in Intercom.

Fires when a new customer is created in Shopify. Common use: sync to your ESP/CRM, fire a welcome series, or run an enrichment step before first contact.

When new customer in Shopify, create contact in Intercom.

Fires when a new customer is created in Shopify. Common use: sync to your ESP/CRM, fire a welcome series, or run an enrichment step before first contact.

When fulfillment created in Shopify, assign conversation in Intercom.

Fires when an order fulfillment is created in Shopify. Used to push tracking numbers into post-purchase emails or to mirror fulfillment state into your OMS/3PL.

When fulfillment created in Shopify, close conversation in Intercom.

Fires when an order fulfillment is created in Shopify. Used to push tracking numbers into post-purchase emails or to mirror fulfillment state into your OMS/3PL.

When fulfillment created in Shopify, upsert company in Intercom.

Fires when an order fulfillment is created in Shopify. Used to push tracking numbers into post-purchase emails or to mirror fulfillment state into your OMS/3PL.

When fulfillment created in Shopify, create contact in Intercom.

Fires when an order fulfillment is created in Shopify. Used to push tracking numbers into post-purchase emails or to mirror fulfillment state into your OMS/3PL.

When order cancelled in Shopify, assign conversation in Intercom.

Fires when an order is cancelled in Shopify. Use to stop a fulfillment pipeline, void shipping labels, or trigger a win-back email.

How it works

Connect Shopify and Intercom in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Shopify and Intercom
Open Tiny Command, authorize Shopify and Intercom once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Shopify trigger
Drop the Shopify → New Customer trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/shopify.trigger-customer-created
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Intercom action
Drop the Intercom → Assign Conversation action below it. Map fields from the Shopify payload into the Intercom inputs.
intercom.assign-conversation
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Shopify + Intercom.

How do I sync Shopify order data into Intercom contact attributes?

Shopify Order Created → Intercom Update Contact with custom attributes (last_order_date, total_spent, order_count). Support agents see order history in Intercom side panel.

Can I trigger Intercom messages from Shopify events?

Yes. Shopify Order Shipped → Intercom Send Message with tracking URL and post-purchase tips. More engaging than transactional email alone.

How do I create Intercom users from Shopify customers?

Shopify Customer Created → Intercom Find or Create Contact by email with shopify_customer_id as external_id. Custom attributes for tier, location, lifecycle.

Can I post Intercom conversation events back to Shopify?

Yes. Intercom Conversation Closed with negative CSAT tag → Shopify Update Customer with tag "at-risk". Triggers downstream retention campaigns from Shopify.

How do I trigger an Intercom abandoned-cart message?

Shopify Abandoned Cart event (via webhook) → Intercom Send Message to the customer with cart link. Personal touch vs. generic email; higher recovery rate.

Can I avoid duplicate Intercom contacts from Shopify imports?

Use email as the canonical identifier. Intercom Update Contact is idempotent — if email matches, it updates rather than creating. Shopify customer_id as external_id for traceability.

Other apps that pair well with Shopify.

Shopify + Gmail

Shopify + Slack

Communication

Shopify + Google Sheets

Spreadsheets & Databases

Wire Shopify to Intercom in 2 minutes.

Free tier available. No credit card. No onboarding call.

Try for free Request a demo

Intercom + Shopify: chat with full ecommerce context.

Pick the way that fits your stack.

When something happens in Shopify, do it in Intercom.

Or fire it the other way around.

Common Shopify → Intercom workflows.

Connect Shopify and Intercom in five steps.

Questions about Shopify + Intercom.

Other apps that pair well with Shopify.

Wire Shopify to Intercom in 2 minutes.

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