TriggerShopifyReal-timeUpdated May 2026
How do I trigger when a Shopify order is cancelled?
Short answer: Drop the "Shopify → Order Cancelled" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Shopify, not on a polling schedule.
Anatomy
What this trigger looks like in a workflow.
Drop it on the canvas. Configure a couple of fields. Publish.
In the builder
Trigger
Order Cancelled
When the matching event happens
new order cancelledwhen order cancelledon order cancelledwatch for order cancelledwhen an order is cancelled in shopify
What this trigger returns
for the curiousYou don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.
{"id": 5678901234,"order": "#1002","total": "49.99","reason": "customer"}
Output shape
Fields available to downstream nodes.
Every field below can be referenced by name in any action or filter that comes after this trigger.
| Field | Type | Example |
|---|---|---|
| id | number | 5678901234 |
| order | string | "#1002" |
| total | string | "49.99" |
| reason | string | "customer" |
Pairs with
Drop these actions after Order Cancelled.
FAQ
Questions about Order Cancelled.
How does the Order Cancelled trigger work in Shopify?
Fires when an order is cancelled in Shopify. Use to stop a fulfillment pipeline, void shipping labels, or trigger a win-back email.
Is the Order Cancelled trigger real-time?
Yes. Order Cancelled uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Shopify.
What data does Order Cancelled return?
The full event payload from Shopify. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter Order Cancelled so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need Shopify admin permissions to use Order Cancelled?
For most Shopify accounts a standard user can authorize the trigger. Some Shopify plans require an admin to enable third-party webhooks. Check Shopify's docs if the trigger fails to register.
More triggers
Other Shopify triggers.
Trigger
New Customer
Fires when a new customer is created in Shopify. Common use: sync to your ESP/CRM, fire a welcome series, or run an enrichment step before first contact.
TriggerFulfillment Created
Fires when an order fulfillment is created in Shopify. Used to push tracking numbers into post-purchase emails or to mirror fulfillment state into your OMS/3PL.
TriggerNew Order
Fires when a new order is placed in your Shopify store (regardless of payment status). The standard inbound hook for fulfillment, fraud-check, and accounting automations.
TriggerOrder Paid
Fires when an order is marked paid in Shopify. Use this (rather than Order Created) when you want to wait for capture before fulfilling or before recognising revenue.
TriggerNew Product
Fires when a new product is created in Shopify. Use to sync to Meta/Google feeds, search indexes, or marketplaces (Amazon, eBay, TikTok).
Build a workflow on this trigger.
One trigger. 16+ downstream actions. Zero glue.
