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TriggerShopifyReal-timeUpdated June 2026

How do I trigger when a Shopify order is cancelled?

Short answer: In TinyCommand, add the Shopify Order Cancelled trigger to a workflow and publish. It listens through a Shopify webhook and fires your workflow within seconds of the event, with no polling and no code. Add a filter if you only want some events to start a run.

Trigger workflows on Order Cancelled in Shopify — start free All 8 Shopify triggers
Trigger workflows on Order Cancelled in Shopify — start free
Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder
Trigger
Order Cancelled
When the matching event happens
new order cancelledwhen order cancelledon order cancelledwatch for order cancelledwhen an order is cancelled in shopify
What this trigger returns
for the curious

You don’t need to read this. TinyCommand auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "id": 5678901234,
  "order": "#1002",
  "total": "49.99",
  "reason": "customer"
}
Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

FieldTypeExample
idnumber5678901234
orderstring"#1002"
totalstring"49.99"
reasonstring"customer"
Pairs with

Drop these actions after Order Cancelled.

Add Labels to Message
Gmail · Email
Add Reaction
Slack · Communication
Add Sheet Tab
Google Sheets · Spreadsheets & Databases
Create Company
HubSpot · CRM & Sales
FAQ

Questions about Order Cancelled.

How does the Order Cancelled trigger work in Shopify?
Fires when an order is cancelled in Shopify. Use to stop a fulfillment pipeline, void shipping labels, or trigger a win-back email.
Is the Order Cancelled trigger real-time?
Yes. Order Cancelled uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Shopify.
What data does Order Cancelled return?
The full event payload from Shopify. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter Order Cancelled so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need Shopify admin permissions to use Order Cancelled?
For most Shopify accounts a standard user can authorize the trigger. Some Shopify plans require an admin to enable third-party webhooks. Check Shopify's docs if the trigger fails to register.
More triggers

Other Shopify triggers.

Trigger
New Customer
Fires when a new customer is created in Shopify. Common use: sync to your ESP/CRM, fire a welcome series, or run an enrichment step before first contact.
Trigger
Fulfillment Created
Fires when an order fulfillment is created in Shopify. Used to push tracking numbers into post-purchase emails or to mirror fulfillment state into your OMS/3PL.
Trigger
New Order
Fires when a new order is placed in your Shopify store (regardless of payment status). The standard inbound hook for fulfillment, fraud-check, and accounting automations.
Trigger
Order Paid
Fires when an order is marked paid in Shopify. Use this (rather than Order Created) when you want to wait for capture before fulfilling or before recognising revenue.
Trigger
New Product
Fires when a new product is created in Shopify. Use to sync to Meta/Google feeds, search indexes, or marketplaces (Amazon, eBay, TikTok).
Trigger workflows on Order Cancelled in Shopify — start free