Per-pair page

Intercom + Jira: bug reports from chat to engineering.

Create Jira issues from Intercom conversations tagged "bug" or "feature request"; notify Intercom when the engineering fix ships. Closes the customer-to-code loop.

Connect Jira and Intercom See reverse direction

Trigger app

Jira as the trigger

Workflows fire when something happens in Jira.

See all 6 triggers →

Action app

Intercom as the action

Workflows do something in Intercom, instantly.

See all 20 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Jira → Intercom

When something happens in Jira, do it in Intercom.

6 Jira triggers wired to 20 Intercom actions. Most-used pairing: Comment Created → Assign Conversation.

Intercom → Jira

Or fire it the other way around.

5 Intercom triggers wired to 17 Jira actions downstream.

See Intercom → Jira →

Popular pairings

Common Jira → Intercom workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 120 combinations

When comment created in Jira, assign conversation in Intercom.

Fires when a comment is added to a Jira issue. Used to mirror engineering discussion to Slack, feed AI summaries, or notify external requesters.

When comment created in Jira, close conversation in Intercom.

Fires when a comment is added to a Jira issue. Used to mirror engineering discussion to Slack, feed AI summaries, or notify external requesters.

When comment created in Jira, upsert company in Intercom.

Fires when a comment is added to a Jira issue. Used to mirror engineering discussion to Slack, feed AI summaries, or notify external requesters.

When comment created in Jira, create contact in Intercom.

Fires when a comment is added to a Jira issue. Used to mirror engineering discussion to Slack, feed AI summaries, or notify external requesters.

When new issue in Jira, assign conversation in Intercom.

Fires when a new issue is created in Jira. The standard inbound hook for routing, enrichment, auto-labeling, and SLA-aware notifications.

When new issue in Jira, close conversation in Intercom.

Fires when a new issue is created in Jira. The standard inbound hook for routing, enrichment, auto-labeling, and SLA-aware notifications.

When new issue in Jira, upsert company in Intercom.

Fires when a new issue is created in Jira. The standard inbound hook for routing, enrichment, auto-labeling, and SLA-aware notifications.

When new issue in Jira, create contact in Intercom.

Fires when a new issue is created in Jira. The standard inbound hook for routing, enrichment, auto-labeling, and SLA-aware notifications.

When issue deleted in Jira, assign conversation in Intercom.

Fires when an issue is deleted in Jira. Useful for audit/compliance logs and for tearing down related records in other systems.

How it works

Connect Jira and Intercom in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Jira and Intercom
Open Tiny Command, authorize Jira and Intercom once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Jira trigger
Drop the Jira → Comment Created trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/jira.trigger-comment-created
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Intercom action
Drop the Intercom → Assign Conversation action below it. Map fields from the Jira payload into the Intercom inputs.
intercom.assign-conversation
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Jira + Intercom.

How do I create a Jira issue from an Intercom conversation?

Intercom Tag Added "bug" → Jira Create Issue with summary = conversation title, body = full chat history + customer info. Save Jira key to Intercom conversation as a custom attribute.

Can I notify the Intercom user when their reported bug ships?

Yes. Jira Issue Closed → look up Intercom conversation by Jira key → Intercom Add Reply with "Fix shipped in version X. Thanks for the report!". Customer-facing automation closes the loop.

How do I include customer tier in the Jira issue?

Intercom Get Contact returns custom attributes. Pass plan tier into the Jira issue description and as labels (e.g., "tier:enterprise"). Triage prioritizes accordingly.

Can I AI-classify Intercom messages before creating Jira issues?

Yes. Insert Claude/OpenAI step. Classify confirmed bug → Jira. Feature request → Linear/Notion. Account issue → routed differently. Filters non-engineering work out of the engineering tracker.

How do I avoid duplicate Jira issues from one Intercom conversation?

Trigger on tag added (manual support action), not every message. Store the Jira key on the conversation. Filter out conversations with a Jira key already set.

Can I link many Intercom conversations to one Jira issue?

Yes. AI checks new conversation against existing Jira issues. If matched, add the Intercom conversation URL as a Jira comment instead of creating a new issue. Surface "X customers want this fix".

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Intercom + Jira: bug reports from chat to engineering.

Pick the way that fits your stack.

When something happens in Jira, do it in Intercom.

Or fire it the other way around.

Common Jira → Intercom workflows.

Connect Jira and Intercom in five steps.

Questions about Jira + Intercom.

Other apps that pair well with Jira.

Wire Jira to Intercom in 2 minutes.

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