Per-pair page

Intercom + Slack: customer chat in your team workspace.

Post Intercom conversation events to Slack channels for triage, escalation alerts, or daily summary. Useful for cross-functional response coordination.

Connect Slack and Intercom See reverse direction

Trigger app

Slack as the trigger

Workflows fire when something happens in Slack.

See all 13 triggers →

Action app

Intercom as the action

Workflows do something in Intercom, instantly.

See all 20 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Slack → Intercom

When something happens in Slack, do it in Intercom.

13 Slack triggers wired to 20 Intercom actions. Most-used pairing: App Home Opened → Assign Conversation.

Intercom → Slack

Or fire it the other way around.

5 Intercom triggers wired to 45 Slack actions downstream.

See Intercom → Slack →

Popular pairings

Common Slack → Intercom workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 260 combinations

When app home opened in Slack, assign conversation in Intercom.

Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.

When app home opened in Slack, close conversation in Intercom.

Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.

When app home opened in Slack, upsert company in Intercom.

Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.

When app home opened in Slack, create contact in Intercom.

Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.

When app mentioned in Slack, assign conversation in Intercom.

Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.

When app mentioned in Slack, close conversation in Intercom.

Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.

When app mentioned in Slack, upsert company in Intercom.

Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.

When app mentioned in Slack, create contact in Intercom.

Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.

When new channel in Slack, assign conversation in Intercom.

Fires when a new Slack channel is created in the workspace. Useful for auto-adding the bot, welcome messages, or governance audit logs.

How it works

Connect Slack and Intercom in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Slack and Intercom
Open Tiny Command, authorize Slack and Intercom once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Slack trigger
Drop the Slack → App Home Opened trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/slack.trigger-app-home-opened
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Intercom action
Drop the Intercom → Assign Conversation action below it. Map fields from the Slack payload into the Intercom inputs.
intercom.assign-conversation
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Slack + Intercom.

How do I post Intercom conversations to Slack?

Intercom Conversation Created (high priority) → Slack Send Message in #support-alerts with sender, subject, and a link to Intercom. Faster than waiting for Intercom's own notification.

Can I DM the assigned Intercom agent in Slack?

Yes. Intercom Conversation Assigned → lookup intercom_admin → slack_user_id → Slack Send DM with conversation context. Faster than Intercom's own alert.

How do I post Intercom CSAT scores to Slack?

Intercom Conversation Closed with rating → Slack Send Message in #csat with rating + customer + brief context. Daily team awareness of customer sentiment.

Can I respond to Intercom from Slack threads?

Yes. Post Intercom conversation to Slack with a thread. Slack thread replies → Intercom Add Reply on the conversation, attributed to the Slack user (mapped to Intercom admin).

How do I avoid Slack noise from high-volume Intercom?

Filter Intercom triggers to high-priority only (urgent tag, VIP tier, escalation phrases). Aggregate via daily digest for everything else.

Can Slack reactions update Intercom conversation state?

Yes. Embed Intercom conversation ID in Slack message. Slack Reaction Added (e.g., :white_check_mark:) → Intercom Close Conversation. Triage from Slack without opening Intercom.

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Wire Slack to Intercom in 2 minutes.

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Intercom + Slack: customer chat in your team workspace.

Pick the way that fits your stack.

When something happens in Slack, do it in Intercom.

Or fire it the other way around.

Common Slack → Intercom workflows.

Connect Slack and Intercom in five steps.

Questions about Slack + Intercom.

Other apps that pair well with Slack.

Wire Slack to Intercom in 2 minutes.

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