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Intercom + Stripe: billing data inside customer chat.

Sync Stripe subscription + payment data into Intercom contact attributes for billing-aware support, and trigger Intercom messages on key Stripe events.

Connect Stripe to Intercom — start free See reverse direction
Trigger app
Stripe as the trigger

Workflows fire when something happens in Stripe.

See all 10 triggers →
Action app
Intercom as the action

Workflows do something in Intercom, instantly.

See all 20 actions →
Connect Stripe to Intercom — start free
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Stripe → Intercom

When something happens in Stripe, do it in Intercom.

10 Stripe triggers wired to 20 Intercom actions. Most-used pairing: Charge Failed → Assign Conversation.

Intercom → Stripe

Or fire it the other way around.

5 Intercom triggers wired to 31 Stripe actions downstream.

See Intercom → Stripe →
Popular pairings

Common Stripe → Intercom workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 200 combinations
When charge failed in Stripe, assign conversation in Intercom.

Fires when a charge attempt fails in Stripe (decline, fraud, insufficient funds). Use to alert the customer, retry, or kick off dunning.

When charge failed in Stripe, close conversation in Intercom.

Fires when a charge attempt fails in Stripe (decline, fraud, insufficient funds). Use to alert the customer, retry, or kick off dunning.

When charge failed in Stripe, upsert company in Intercom.

Fires when a charge attempt fails in Stripe (decline, fraud, insufficient funds). Use to alert the customer, retry, or kick off dunning.

When charge failed in Stripe, create contact in Intercom.

Fires when a charge attempt fails in Stripe (decline, fraud, insufficient funds). Use to alert the customer, retry, or kick off dunning.

When checkout completed in Stripe, assign conversation in Intercom.

Fires when a Stripe Checkout session is completed (regardless of payment async status). Common use: provision the customer, send a receipt, or grant entitlements.

When checkout completed in Stripe, close conversation in Intercom.

Fires when a Stripe Checkout session is completed (regardless of payment async status). Common use: provision the customer, send a receipt, or grant entitlements.

When checkout completed in Stripe, upsert company in Intercom.

Fires when a Stripe Checkout session is completed (regardless of payment async status). Common use: provision the customer, send a receipt, or grant entitlements.

When checkout completed in Stripe, create contact in Intercom.

Fires when a Stripe Checkout session is completed (regardless of payment async status). Common use: provision the customer, send a receipt, or grant entitlements.

When new customer in Stripe, assign conversation in Intercom.

Fires when a new customer is created in Stripe. Use to mirror to your CRM, send a welcome email, or enrich the customer record before first charge.

How it works

Connect Stripe and Intercom in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Stripe and Intercom

    Open TinyCommand, authorize Stripe and Intercom once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Stripe trigger

    Drop the Stripe → Charge Failed trigger onto the canvas. TinyCommand auto-registers the webhook.

    POST /v1/webhooks/stripe.trigger-charge-failed
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the Intercom action

    Drop the Intercom → Assign Conversation action below it. Map fields from the Stripe payload into the Intercom inputs.

    intercom.assign-conversation
  5. 5
    Publish
    Publish and forget

    Hit Publish. TinyCommand runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Stripe + Intercom.

How do I sync Stripe billing data into Intercom?
Stripe Customer / Subscription Updated → Intercom Update Contact with custom attributes (plan, MRR, status, next_invoice_date). Support agents see billing context in Intercom side panel.
Can I trigger an Intercom message when a Stripe charge fails?
Yes. Stripe Charge Failed → Intercom Send Message with a personalized recovery message + payment-update link. Higher recovery than transactional email alone.
How do I notify an Intercom contact about an upcoming renewal?
Scheduled: list Stripe subscriptions renewing in 7 days → Intercom Send Message with renewal-info heads-up. Useful for annual contracts where surprise charges are problematic.
Can I trigger Stripe actions from Intercom conversations?
Yes. Intercom Conversation tagged "cancel-request" → Stripe Update Subscription with cancel_at_period_end=true. Or apply a discount coupon for retention. CSM-driven flows from chat.
How do I segment Intercom users by Stripe plan tier?
Sync plan_tier as Intercom custom attribute. Use it in Intercom audience filters for in-app messaging (e.g., "Enterprise tier only sees this upgrade nudge").
Can I post Intercom resolution back to Stripe customer metadata?
Yes. Intercom Conversation Closed → Stripe Update Customer with metadata field "last_support_resolved_at". Useful for cross-system reporting and reconciliation.
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Connect Stripe to Intercom — start free