Per-pair page

Asana + Intercom: customer conversations into actionable work.

Create Asana tasks from Intercom conversations that need engineering or product follow-up. Push Asana resolution back to Intercom as a customer-facing reply.

Connect Intercom and Asana See reverse direction

Trigger app

Intercom as the trigger

Workflows fire when something happens in Intercom.

Action app

Asana as the action

Workflows do something in Asana, instantly.

See all 15 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Intercom → Asana

When something happens in Intercom, do it in Asana.

5 Intercom triggers wired to 15 Asana actions. Most-used pairing: New Contact → Add Comment.

Asana → Intercom

Or fire it the other way around.

1 Asana triggers wired to 20 Intercom actions downstream.

New Task

See Asana → Intercom →

Popular pairings

Common Intercom → Asana workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 75 combinations

When new contact in Intercom, add comment in Asana.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, add tag to task in Asana.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, create section in Asana.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, create subtask in Asana.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When conversation closed in Intercom, add comment in Asana.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, add tag to task in Asana.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, create section in Asana.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, create subtask in Asana.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When new conversation in Intercom, add comment in Asana.

Fires when a new conversation is started in Intercom (by a user via messenger/email or by an admin). The standard inbound hook for AI triage, routing, and bot handoff.

How it works

Connect Intercom and Asana in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Intercom and Asana
Open Tiny Command, authorize Intercom and Asana once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Intercom trigger
Drop the Intercom → New Contact trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/intercom.trigger-contact-created
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Asana action
Drop the Asana → Add Comment action below it. Map fields from the Intercom payload into the Asana inputs.
asana.add-comment
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Intercom + Asana.

When does Asana + Intercom belong in your stack?

When support gets bug reports or feature requests that need cross-team work. Asana becomes the engineering / product follow-up queue; Intercom keeps the customer conversation. The pair keeps each team in their own tool.

How do I file an Intercom bug report as an Asana task?

Intercom Conversation tagged "bug" → Asana Create Task in a "Bug Triage" project with the conversation excerpt and a link back. Add the Intercom Conversation ID as a custom field for round-trip tracking.

Can I notify the customer when the bug is fixed?

Yes. Asana Task Completed in the "Bug Triage" project → look up the Intercom Conversation ID → Intercom Add Reply with a customer-facing fix-shipped message. Closes the support loop automatically.

How do I avoid duplicating Asana tasks from a long Intercom thread?

Trigger on Intercom tag added (manual support-team action), not on every message. The agent decides when to escalate; the workflow runs once per escalation.

Can I classify Intercom requests with AI before creating Asana tasks?

Yes. Insert a Claude classification step. Bug → Engineering project. Feature request → Product project. Account/billing → CX project. One Intercom trigger, three downstream Asana destinations.

How do I include the customer's contact context on the Asana task?

Insert Intercom Get Contact between trigger and Create Task. Pass the contact's name, email, plan tier, MRR into the task notes or custom fields. Engineering sees who reported it without ducking back into Intercom.

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Wire Intercom to Asana in 2 minutes.

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Asana + Intercom: customer conversations into actionable work.

Pick the way that fits your stack.

When something happens in Intercom, do it in Asana.

Or fire it the other way around.

Common Intercom → Asana workflows.

Connect Intercom and Asana in five steps.

Questions about Intercom + Asana.

Other apps that pair well with Intercom.

Wire Intercom to Asana in 2 minutes.

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