Opinion Scale
A horizontal 1-10 (or custom range) scale for measuring opinions, satisfaction, and Net Promoter Score (NPS). Respondents click a number on the scale.
Configuration
| Field | Description |
|---|---|
| Scale range | Start and end numbers (default: 1-10) |
| Low label | Text at the low end (e.g., "Not likely") |
| High label | Text at the high end (e.g., "Very likely") |
| Default value | Pre-selected number |
| Required | Must select a number |
NPS configuration
For standard NPS surveys:
- Scale: 0-10
- Low label: "Not at all likely"
- High label: "Extremely likely"
- Question: "How likely are you to recommend us to a friend?"
NPS scoring:
- 0-6: Detractors
- 7-8: Passives
- 9-10: Promoters
Common uses
- Net Promoter Score (NPS)
- Customer Effort Score (CES)
- Satisfaction surveys
- Priority ranking
- Likelihood assessments
Tip
Use Opinion Scale for quantitative measurement (scores). Use Rating (stars) for quick visual feedback. Use Single Choice for categorical choices (Good/Fair/Poor).
Configuration tabs
Every field has 5 configuration tabs when clicked on the form canvas:
| Tab | What you configure |
|---|---|
| Design | Question text, description, placeholder, help text |
| Data | Default value, variable name, prefill from URL parameters |
| Settings | Required/optional, read-only, hidden |
| Validations | Format rules, min/max, custom error messages |
| Image | Attach an image alongside the question |
Using in workflows
When this field is part of a form connected to a workflow via the Form Submission trigger, its value is available as a variable:
{{trigger.fieldName}}
Use it in any downstream node: send it in an email, store it in a database, pass it to an AI node for analysis, or use it in an If-Else condition for routing.