Matrix / Question Grid

A grid where rows represent items and columns represent rating options. Respondents rate each item (row) on the same scale (columns).

Configuration

Field	Description
Row items	The things being rated (e.g., "Customer Service", "Product Quality", "Value for Money")
Column options	The rating scale (e.g., "Poor", "Fair", "Good", "Excellent")
Required	Whether all rows must be rated
Single/Multi select	One answer per row (radio) or multiple (checkbox)

Example

	Poor	Fair	Good	Excellent
Customer Service	○	○	●	○
Product Quality	○	○	○	●
Value for Money	○	●	○	○

Common uses

Customer satisfaction surveys (rate multiple aspects)
Employee performance reviews
Product comparison (rate multiple features)
Course/event feedback (rate multiple sessions)
Vendor evaluation

Tip

Keep matrices to 5-7 rows maximum. Larger matrices become tedious on mobile. For more items, split into multiple matrix fields with clear section headers.

Note

On mobile, matrix fields may stack vertically (one row at a time) instead of showing the full grid. Test on mobile to ensure readability.

Configuration tabs

Every field has 5 configuration tabs when clicked on the form canvas:

Tab	What you configure
Design	Question text, description, placeholder, help text
Data	Default value, variable name, prefill from URL parameters
Settings	Required/optional, read-only, hidden
Validations	Format rules, min/max, custom error messages
Image	Attach an image alongside the question

Using in workflows

When this field is part of a form connected to a workflow via the Form Submission trigger, its value is available as a variable:

{{trigger.fieldName}}

Use it in any downstream node: send it in an email, store it in a database, pass it to an AI node for analysis, or use it in an If-Else condition for routing.