ActionZendeskUpdated May 2026

How do I search Zendesk users?

Short answer: Drop the "Zendesk → Search Users" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 17 Zendesk actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Search Query query	string	Required	Search Query. Example: email:john@example.com OR name:John

Sample request

{
  "query": "e.g. email:john@example.com OR name:John"
}

Returns

{
  "count": 1,
  "users": [
    {
      "id": 123,
      "name": "John Doe",
      "role": "agent",
      "email": "john@example.com"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Search Users.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Zendesk

2 Google Sheets triggers

HubSpot → Zendesk

18 HubSpot triggers

FAQ

Questions about Search Users.

What does the Search Users action do in Zendesk?

Searches for users in Zendesk by email, name, phone, organization, or tags. The standard upsert lookup before deciding to create or update.

What inputs does Search Users require?

Required: Search Query. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Zendesk returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Search Users support batch operations?

Yes. Run Search Users inside a Loop node to process arrays. Tiny Command handles Zendesk's rate limits automatically so you don't have to throttle manually.

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