ActionZendeskUpdated September 2026

How do I list comments on a Zendesk ticket?

Short answer: You can get ticket comments in Zendesk by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Zendesk Get Ticket Comments action to a workflow, map its 1 input from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Get Ticket Comments in Zendesk — start free All 17 Zendesk actions

Get Ticket Comments in Zendesk — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Ticket ID ticketId	string	Required	Ticket ID

Sample request

{
  "ticketId": "{{trigger.ticketId}}"
}

Returns

{
  "comments": [
    {
      "id": 1,
      "body": "Thanks for reaching out",
      "type": "Comment",
      "public": true,
      "author_id": 123,
      "created_at": "2026-04-12T10:00:00Z"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Get Ticket Comments.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Zendesk

2 Google Sheets triggers

HubSpot → Zendesk

18 HubSpot triggers

FAQ

Questions about Get Ticket Comments.

What does the Get Ticket Comments action do in Zendesk?

Returns all comments and replies on a Zendesk ticket in chronological order, with public/internal flag and author. Used to feed AI summaries or build transcript exports.

What inputs does Get Ticket Comments require?

Required: Ticket ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Zendesk returns an error?

The run history shows the failed step with its input and the error message Zendesk returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does Get Ticket Comments support batch operations?

Run Get Ticket Comments inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Zendesk's rate limits.

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