ActionZendeskUpdated May 2026

How do I list Zendesk agent groups?

Short answer: Drop the "Zendesk → List Groups" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 17 Zendesk actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Per Page per_page	string	Optional	Results per page (max 100)
Page page	string	Optional	Page. e.g. "1"

Sample request

{
  "per_page": "100",
  "page": "1"
}

Returns

{
  "count": 2,
  "groups": [
    {
      "id": 101,
      "name": "Support",
      "default": true,
      "created_at": "2024-01-01T00:00:00Z"
    },
    {
      "id": 102,
      "name": "Billing",
      "default": false,
      "created_at": "2024-01-02T00:00:00Z"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for List Groups.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Zendesk

2 Google Sheets triggers

HubSpot → Zendesk

18 HubSpot triggers

FAQ

Questions about List Groups.

What does the List Groups action do in Zendesk?

Lists all agent groups in Zendesk. Used to populate a group picker for routing rules or for permissions reporting.

What inputs does List Groups require?

List Groups has no required inputs. Sensible defaults are applied if you leave fields blank.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Zendesk returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does List Groups support batch operations?

Yes. Run List Groups inside a Loop node to process arrays. Tiny Command handles Zendesk's rate limits automatically so you don't have to throttle manually.

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