Mailchimp + Zendesk: marketing data inside support.
Sync Mailchimp subscriber tags into Zendesk user fields, or create Mailchimp campaigns from Zendesk-grouped audiences (e.g., re-engagement of resolved-ticket users).
Workflows fire when something happens in Mailchimp.
- Campaign SentWebhook
- Email CleanedWebhook
- Profile UpdatedWebhook
- New SubscriberWebhook
- Subscriber UnsubscribedWebhook
Workflows do something in Zendesk, instantly.
- Add Comment to TicketAPI
- Create OrganizationAPI
- Create TicketAPI
- Create UserAPI
- Delete TicketAPI
- Delete UserAPI
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Mailchimp, do it in Zendesk.
5 Mailchimp triggers wired to 17 Zendesk actions. Most-used pairing: Campaign Sent → Add Comment to Ticket.
Or fire it the other way around.
6 Zendesk triggers wired to 16 Mailchimp actions downstream.
See Zendesk → Mailchimp →Common Mailchimp → Zendesk workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a Mailchimp campaign is sent. Use to log the send to your data warehouse, post the recap to Slack, or notify stakeholders.
Fires when a Mailchimp campaign is sent. Use to log the send to your data warehouse, post the recap to Slack, or notify stakeholders.
Fires when a Mailchimp campaign is sent. Use to log the send to your data warehouse, post the recap to Slack, or notify stakeholders.
Fires when a Mailchimp campaign is sent. Use to log the send to your data warehouse, post the recap to Slack, or notify stakeholders.
Fires when an email is cleaned (hard-bounced) from a Mailchimp list. Use to update your source-of-truth so you stop trying to email them elsewhere.
Fires when an email is cleaned (hard-bounced) from a Mailchimp list. Use to update your source-of-truth so you stop trying to email them elsewhere.
Fires when an email is cleaned (hard-bounced) from a Mailchimp list. Use to update your source-of-truth so you stop trying to email them elsewhere.
Fires when an email is cleaned (hard-bounced) from a Mailchimp list. Use to update your source-of-truth so you stop trying to email them elsewhere.
Fires when a subscriber profile is updated in Mailchimp (merge field, tag, or preference change). Use to keep your CRM in sync with Mailchimp segments.
Connect Mailchimp and Zendesk in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Mailchimp and Zendesk
Open Tiny Command, authorize Mailchimp and Zendesk once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Mailchimp trigger
Drop the Mailchimp → Campaign Sent trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/mailchimp.trigger-campaign-sent - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Zendesk action
Drop the Zendesk → Add Comment to Ticket action below it. Map fields from the Mailchimp payload into the Zendesk inputs.
zendesk.add-comment-to-ticket - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Mailchimp + Zendesk.
How do I sync Mailchimp subscriber data to Zendesk?
Can I trigger Mailchimp campaigns to Zendesk-resolved users?
How do I avoid messaging customers with active Zendesk tickets?
Can I unsubscribe Mailchimp when Zendesk customer churns?
How do I see Mailchimp engagement in Zendesk support context?
Can I post Zendesk customer feedback summaries to Mailchimp segments?
Other apps that pair well with Mailchimp.
Wire Mailchimp to Zendesk in 2 minutes.
Free tier available. No credit card. No onboarding call.
