Mailchimp + Zendesk: marketing data inside support.
Sync Mailchimp subscriber tags into Zendesk user fields, or create Mailchimp campaigns from Zendesk-grouped audiences (e.g., re-engagement of resolved-ticket users).
Workflows fire when something happens in Zendesk.
- Ticket AssignedWebhook
- Ticket CommentedWebhook
- New TicketWebhook
- Ticket SolvedWebhook
- Ticket UpdatedWebhook
Workflows do something in Mailchimp, instantly.
- Add List MemberAPI
- Create CampaignAPI
- Create TagAPI
- Delete CampaignAPI
- Permanently Delete MemberAPI
- Delete TagAPI
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Zendesk, do it in Mailchimp.
6 Zendesk triggers wired to 16 Mailchimp actions. Most-used pairing: Ticket Assigned → Add List Member.
Or fire it the other way around.
5 Mailchimp triggers wired to 17 Zendesk actions downstream.
See Mailchimp → Zendesk →Common Zendesk → Mailchimp workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.
Connect Zendesk and Mailchimp in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Zendesk and Mailchimp
Open Tiny Command, authorize Zendesk and Mailchimp once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Mailchimp action
Drop the Mailchimp → Add List Member action below it. Map fields from the Zendesk payload into the Mailchimp inputs.
mailchimp.add-list-member - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Zendesk + Mailchimp.
How do I sync Mailchimp subscriber data to Zendesk?
Can I trigger Mailchimp campaigns to Zendesk-resolved users?
How do I avoid messaging customers with active Zendesk tickets?
Can I unsubscribe Mailchimp when Zendesk customer churns?
How do I see Mailchimp engagement in Zendesk support context?
Can I post Zendesk customer feedback summaries to Mailchimp segments?
Other apps that pair well with Zendesk.
Wire Zendesk to Mailchimp in 2 minutes.
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