Per-pair page

Zendesk + Zoom: support calls with full context.

Schedule Zoom calls from Zendesk tickets that need live support, attach recordings + AI summaries back to tickets, or auto-create calls for high-priority customers.

Connect Zendesk and Zoom See reverse direction

Trigger app

Zendesk as the trigger

Workflows fire when something happens in Zendesk.

See all 6 triggers →

Action app

Zoom as the action

Workflows do something in Zoom, instantly.

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Zendesk → Zoom

When something happens in Zendesk, do it in Zoom.

6 Zendesk triggers wired to 7 Zoom actions. Most-used pairing: Ticket Assigned → Create Meeting.

Zoom → Zendesk

Or fire it the other way around.

0 Zoom triggers wired to 17 Zendesk actions downstream.

Use any trigger in the catalog as the upstream.

See Zoom → Zendesk →

Popular pairings

Common Zendesk → Zoom workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 42 combinations

When ticket assigned in Zendesk, create meeting in Zoom.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, delete meeting in Zoom.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, get meeting in Zoom.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, list meetings in Zoom.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket commented in Zendesk, create meeting in Zoom.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, delete meeting in Zoom.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, get meeting in Zoom.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, list meetings in Zoom.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When new ticket in Zendesk, create meeting in Zoom.

Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.

How it works

Connect Zendesk and Zoom in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Zendesk and Zoom
Open Tiny Command, authorize Zendesk and Zoom once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Zoom action
Drop the Zoom → Create Meeting action below it. Map fields from the Zendesk payload into the Zoom inputs.
zoom.create-meeting
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Zendesk + Zoom.

When does Zendesk + Zoom pair make sense?

High-touch support: enterprise tickets, escalations, white-glove customer success. Zendesk holds the ticket; Zoom handles the live conversation; recordings and notes flow back.

How do I schedule a Zoom from a Zendesk ticket?

Zendesk Ticket Updated with "needs-call" tag → Zoom Create Meeting with topic = ticket subject + requester as invitee → Zendesk Add Comment (public=true) with Zoom join URL.

Can I attach Zoom recordings to Zendesk tickets?

Yes. Zoom Recording Completed → look up linked Zendesk ticket → Zendesk Add Comment (public=false) with recording URL. Agents replay calls inside the ticket.

How do I AI-summarize Zoom into Zendesk?

Recording Completed → Whisper transcribes → Claude/OpenAI summarizes (resolution, action items) → Zendesk Add Comment (public=false) with summary. Agent sees outcome inline.

Can I extract Zoom action items as Zendesk follow-up tasks?

Yes. AI parses transcript for action items. For each, Zendesk Update Ticket with new tag or add follow-up note. Or create separate tasks in your task system.

How do I auto-create Zoom for high-priority tickets?

Zendesk Ticket Created with priority = "Urgent" + Enterprise tag → auto-create Zoom Meeting + email requester with join URL + 30-min window. Faster than waiting for them to email.

Other apps that pair well with Zendesk.

Zendesk + Gmail

Zendesk + Slack

Communication

Zendesk + Google Sheets

Spreadsheets & Databases

Wire Zendesk to Zoom in 2 minutes.

Free tier available. No credit card. No onboarding call.

Try for free Request a demo

Zendesk + Zoom: support calls with full context.

Pick the way that fits your stack.

When something happens in Zendesk, do it in Zoom.

Or fire it the other way around.

Common Zendesk → Zoom workflows.

Connect Zendesk and Zoom in five steps.

Questions about Zendesk + Zoom.

Other apps that pair well with Zendesk.

Wire Zendesk to Zoom in 2 minutes.

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