Per-pair page

Zendesk + Zoom: support calls with full context.

Schedule Zoom calls from Zendesk tickets that need live support, attach recordings + AI summaries back to tickets, or auto-create calls for high-priority customers.

Connect Zoom and Zendesk See reverse direction

Trigger app

Zoom as the trigger

Workflows fire when something happens in Zoom.

Zoom has no triggers yet. Use the catalog's universal Webhook trigger as the upstream.

Action app

Zendesk as the action

Workflows do something in Zendesk, instantly.

See all 17 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Zoom → Zendesk

When something happens in Zoom, do it in Zendesk.

0 Zoom triggers wired to 17 Zendesk actions.

Zendesk → Zoom

Or fire it the other way around.

6 Zendesk triggers wired to 7 Zoom actions downstream.

See Zendesk → Zoom →

Popular pairings

Common Zoom → Zendesk workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

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How it works

Connect Zoom and Zendesk in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Zoom and Zendesk
Open Tiny Command, authorize Zoom and Zendesk once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Zoom trigger
Drop the Zoom → New event trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zoom.event
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Zendesk action
Drop the Zendesk → Add Comment to Ticket action below it. Map fields from the Zoom payload into the Zendesk inputs.
zendesk.add-comment-to-ticket
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Zoom + Zendesk.

When does Zendesk + Zoom pair make sense?

High-touch support: enterprise tickets, escalations, white-glove customer success. Zendesk holds the ticket; Zoom handles the live conversation; recordings and notes flow back.

How do I schedule a Zoom from a Zendesk ticket?

Zendesk Ticket Updated with "needs-call" tag → Zoom Create Meeting with topic = ticket subject + requester as invitee → Zendesk Add Comment (public=true) with Zoom join URL.

Can I attach Zoom recordings to Zendesk tickets?

Yes. Zoom Recording Completed → look up linked Zendesk ticket → Zendesk Add Comment (public=false) with recording URL. Agents replay calls inside the ticket.

How do I AI-summarize Zoom into Zendesk?

Recording Completed → Whisper transcribes → Claude/OpenAI summarizes (resolution, action items) → Zendesk Add Comment (public=false) with summary. Agent sees outcome inline.

Can I extract Zoom action items as Zendesk follow-up tasks?

Yes. AI parses transcript for action items. For each, Zendesk Update Ticket with new tag or add follow-up note. Or create separate tasks in your task system.

How do I auto-create Zoom for high-priority tickets?

Zendesk Ticket Created with priority = "Urgent" + Enterprise tag → auto-create Zoom Meeting + email requester with join URL + 30-min window. Faster than waiting for them to email.

Other apps that pair well with Zoom.

Spreadsheets & Databases

Wire Zoom to Zendesk in 2 minutes.

Free tier available. No credit card. No onboarding call.

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