Trello + Zendesk: tickets to kanban execution.
Create Trello cards from Zendesk tickets that need cross-team work, mirror task completion back as ticket comments, or use Trello as the support execution layer.
Workflows fire when something happens in Zendesk.
- Ticket AssignedWebhook
- Ticket CommentedWebhook
- New TicketWebhook
- Ticket SolvedWebhook
- Ticket UpdatedWebhook
Workflows do something in Trello, instantly.
- Add Checklist ItemAPI
- Add CommentAPI
- Add Label to CardAPI
- Add Member to CardAPI
- Archive CardAPI
- Create BoardAPI
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Zendesk, do it in Trello.
6 Zendesk triggers wired to 21 Trello actions. Most-used pairing: Ticket Assigned → Add Checklist Item.
Or fire it the other way around.
7 Trello triggers wired to 17 Zendesk actions downstream.
See Trello → Zendesk →Common Zendesk → Trello workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.
Connect Zendesk and Trello in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Zendesk and Trello
Open Tiny Command, authorize Zendesk and Trello once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Trello action
Drop the Trello → Add Checklist Item action below it. Map fields from the Zendesk payload into the Trello inputs.
trello.add-checklist-item - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Zendesk + Trello.
When does Trello + Zendesk make sense?
How do I create a Trello card from a Zendesk ticket?
Can I push Trello card completion as Zendesk internal note?
How do I avoid duplicate Trello cards from Zendesk re-fires?
Can I add Zendesk customer context to the Trello card?
How do I avoid creating Trello cards for low-priority Zendesk?
Other apps that pair well with Zendesk.
Wire Zendesk to Trello in 2 minutes.
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