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Trello + Zendesk: tickets to kanban execution.

Create Trello cards from Zendesk tickets that need cross-team work, mirror task completion back as ticket comments, or use Trello as the support execution layer.

Trigger app
Trello as the trigger

Workflows fire when something happens in Trello.

See all 7 triggers →
Action app
Zendesk as the action

Workflows do something in Zendesk, instantly.

See all 17 actions →
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

TrelloZendesk

When something happens in Trello, do it in Zendesk.

7 Trello triggers wired to 17 Zendesk actions. Most-used pairing: Attachment AddedAdd Comment to Ticket.

ZendeskTrello

Or fire it the other way around.

6 Zendesk triggers wired to 21 Trello actions downstream.

See ZendeskTrello
Popular pairings

Common Trello → Zendesk workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 119 combinations
When attachment added in Trello, add comment to ticket in Zendesk.

Fires when an attachment is added to a Trello card. Use to copy the file to S3/Drive for backup, virus-scan, or to extract text for downstream processing.

When attachment added in Trello, create organization in Zendesk.

Fires when an attachment is added to a Trello card. Use to copy the file to S3/Drive for backup, virus-scan, or to extract text for downstream processing.

When attachment added in Trello, create ticket in Zendesk.

Fires when an attachment is added to a Trello card. Use to copy the file to S3/Drive for backup, virus-scan, or to extract text for downstream processing.

When attachment added in Trello, create user in Zendesk.

Fires when an attachment is added to a Trello card. Use to copy the file to S3/Drive for backup, virus-scan, or to extract text for downstream processing.

When new card in Trello, add comment to ticket in Zendesk.

Fires when a new card is created on a Trello board. The standard inbound hook for AI triage, auto-assignment, or external mirroring.

When new card in Trello, create organization in Zendesk.

Fires when a new card is created on a Trello board. The standard inbound hook for AI triage, auto-assignment, or external mirroring.

When new card in Trello, create ticket in Zendesk.

Fires when a new card is created on a Trello board. The standard inbound hook for AI triage, auto-assignment, or external mirroring.

When new card in Trello, create user in Zendesk.

Fires when a new card is created on a Trello board. The standard inbound hook for AI triage, auto-assignment, or external mirroring.

When card moved in Trello, add comment to ticket in Zendesk.

Fires when a card is moved between lists on a Trello board (the classic Kanban-stage-change event). Use to celebrate completion, log cycle-time, or kick off downstream work.

How it works

Connect Trello and Zendesk in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Trello and Zendesk

    Open Tiny Command, authorize Trello and Zendesk once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Trello trigger

    Drop the Trello → Attachment Added trigger onto the canvas. Tiny Command auto-registers the webhook.

    POST /v1/webhooks/trello.trigger-attachment-added
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the Zendesk action

    Drop the Zendesk → Add Comment to Ticket action below it. Map fields from the Trello payload into the Zendesk inputs.

    zendesk.add-comment-to-ticket
  5. 5
    Publish
    Publish and forget

    Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Trello + Zendesk.

When does Trello + Zendesk make sense?
When support tickets need cross-team execution (engineering, content, ops). Zendesk keeps the customer conversation; Trello queues the work for non-support teams.
How do I create a Trello card from a Zendesk ticket?
Zendesk Ticket tagged "needs-execution" → Trello Create Card on cross-team board with ticket subject + body + customer context. Save Trello card ID in Zendesk custom field.
Can I push Trello card completion as Zendesk internal note?
Yes. Trello Card Moved to "Done" → look up linked Zendesk ticket → Zendesk Add Comment (public=false) with completion details. Agent sees status inline.
How do I avoid duplicate Trello cards from Zendesk re-fires?
Store Trello card ID in Zendesk ticket custom field. Filter triggers to only fire when the field is empty. Updates use saved card ID.
Can I add Zendesk customer context to the Trello card?
Yes. Get User from Zendesk for the requester. Pass name, email, organization, plan-tier into Trello card description. Team executes with context.
How do I avoid creating Trello cards for low-priority Zendesk?
Filter trigger on Zendesk priority (Urgent/High) or tags. Low-priority tickets stay in Zendesk. Or batch into weekly digest for team review.
Related

Other apps that pair well with Trello.


Wire Trello to Zendesk in 2 minutes.

Free tier available. No credit card. No onboarding call.