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ActionHubSpotUpdated June 2026

How do I fetch a HubSpot ticket by ID?

Short answer: You can get ticket in HubSpot by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the HubSpot Get Ticket action to a workflow, map its 1 input from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Get Ticket in HubSpot — start free All 23 HubSpot actions
Get Ticket in HubSpot — start free
Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

FieldTypeRequiredDescription
Ticket ID
ticket_id
stringRequiredHubSpot ticket record ID — a numeric string. Find via List Tickets.
Sample request
{
  "ticket_id": "e.g. 4567890123"
}
Returns
{
  "id": "123456",
  "properties": {
    "content": "I was charged twice",
    "subject": "Need help with billing",
    "hs_pipeline_stage": "1",
    "hs_ticket_priority": "HIGH"
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Get Ticket.

Any of these apps can fire this action as part of a workflow.

Gmail → HubSpot
1 Gmail triggers
Slack → HubSpot
13 Slack triggers
Google Sheets → HubSpot
2 Google Sheets triggers
Stripe → HubSpot
10 Stripe triggers
FAQ

Questions about Get Ticket.

What does the Get Ticket action do in HubSpot?
Gets a HubSpot support ticket by ID with all of its standard and custom properties. The standard read after a ticket trigger fires.
What inputs does Get Ticket require?
Required: Ticket ID. Every input accepts a static value or a variable from any upstream node in your workflow.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if HubSpot returns an error?
The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.
Does Get Ticket support batch operations?
Yes. Run Get Ticket inside a Loop node to process arrays. TinyCommand handles HubSpot's rate limits automatically so you don't have to throttle manually.
More actions

Other HubSpot actions.

Action
Create Company
Creates a new company in HubSpot CRM with name, domain, industry, owner, and any custom properties. Used to mirror your CRM accounts into HubSpot.
Action
Create Contact
Creates a new contact in HubSpot CRM with email, name, phone, company, lifecycle stage, owner, and any custom properties. Default write for inbound lead-gen.
Action
Create Deal
Creates a new deal in the HubSpot CRM pipeline with name, amount, pipeline, stage, close date, owner, and associated company/contact. Entry point for SQL/handoff automation.
Action
Create Note
Creates a note in HubSpot CRM associated with one or more records (contact, company, deal, ticket). Used for AI summary notes or for pulling context from external systems.
Action
Create Task
Creates a task in HubSpot CRM with subject, body, due date, assignee, and associated record. Used to nudge reps on follow-ups or to convert other events into trackable to-dos.
Action
Create Ticket
Creates a support ticket in HubSpot with subject, content, pipeline, stage, priority, owner, and associated contact/company. The default write for converting external alerts into tracked tickets.
Get Ticket in HubSpot — start free