Per-pair page

Typeform + Zendesk: form responses as support tickets.

Create Zendesk tickets from Typeform submissions for support intake, customer feedback, or bug reports. AI-classify before filing for cleaner triage.

Connect Zendesk and Typeform See reverse direction

Trigger app

Zendesk as the trigger

Workflows fire when something happens in Zendesk.

See all 6 triggers →

Action app

Typeform as the action

Workflows do something in Typeform, instantly.

List FormsAPI
List ResponsesAPI

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Zendesk → Typeform

When something happens in Zendesk, do it in Typeform.

6 Zendesk triggers wired to 2 Typeform actions. Most-used pairing: Ticket Assigned → List Forms.

Typeform → Zendesk

Or fire it the other way around.

2 Typeform triggers wired to 17 Zendesk actions downstream.

See Typeform → Zendesk →

Popular pairings

Common Zendesk → Typeform workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 6 of 12 combinations

When ticket assigned in Zendesk, list forms in Typeform.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, list responses in Typeform.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket commented in Zendesk, list forms in Typeform.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, list responses in Typeform.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When new ticket in Zendesk, list forms in Typeform.

Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.

When new ticket in Zendesk, list responses in Typeform.

Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.

How it works

Connect Zendesk and Typeform in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Zendesk and Typeform
Open Tiny Command, authorize Zendesk and Typeform once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Typeform action
Drop the Typeform → List Forms action below it. Map fields from the Zendesk payload into the Typeform inputs.
typeform.list-forms
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Zendesk + Typeform.

How do I create a Zendesk ticket from a Typeform submission?

Typeform Response Submitted → Zendesk Find or Create User by email → Zendesk Create Ticket with subject + body from form answers. Tag with form source.

Can I route Typeform answers to different Zendesk groups?

Yes. Switch on a Typeform answer ("Which area?"). Billing → Billing group. Technical → Tech-support group. One form, multi-group routing.

How do I AI-prioritize Typeform tickets?

Insert Claude/OpenAI step. Pass form answers. Get back priority + urgency reasoning. Set Zendesk ticket priority accordingly. Reduce manual triage.

Can I attach Typeform file uploads to Zendesk?

Yes. Typeform file URLs → Zendesk Upload + include tokens in Create Ticket. Useful for screenshots in customer-reported bug forms.

How do I prevent duplicate Zendesk tickets from Typeform resubmits?

Use a unique key from the form (email, order number). Search Zendesk by external_id before creating; if found, Add Comment to existing ticket instead.

Can I close the loop — email Typeform user when Zendesk resolves?

Yes. Zendesk Ticket Resolved → look up original Typeform submitter email → Gmail Send Email with resolution summary. Closes the feedback loop with the user.

Other apps that pair well with Zendesk.

Zendesk + Gmail

Zendesk + Slack

Communication

Zendesk + Google Sheets

Spreadsheets & Databases

Wire Zendesk to Typeform in 2 minutes.

Free tier available. No credit card. No onboarding call.

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