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Typeform + Zendesk: form responses as support tickets.

Create Zendesk tickets from Typeform submissions for support intake, customer feedback, or bug reports. AI-classify before filing for cleaner triage.

Trigger app
Typeform as the trigger

Workflows fire when something happens in Typeform.

Action app
Zendesk as the action

Workflows do something in Zendesk, instantly.

See all 17 actions →
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

TypeformZendesk

When something happens in Typeform, do it in Zendesk.

2 Typeform triggers wired to 17 Zendesk actions. Most-used pairing: New FormAdd Comment to Ticket.

ZendeskTypeform

Or fire it the other way around.

6 Zendesk triggers wired to 2 Typeform actions downstream.

See ZendeskTypeform
Popular pairings

Common Typeform → Zendesk workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 8 of 34 combinations
When new form in Typeform, add comment to ticket in Zendesk.

Fires when a new Typeform form is created in the workspace. Use for governance/audit logs or to auto-add a default integration on every new form.

When new form in Typeform, create organization in Zendesk.

Fires when a new Typeform form is created in the workspace. Use for governance/audit logs or to auto-add a default integration on every new form.

When new form in Typeform, create ticket in Zendesk.

Fires when a new Typeform form is created in the workspace. Use for governance/audit logs or to auto-add a default integration on every new form.

When new form in Typeform, create user in Zendesk.

Fires when a new Typeform form is created in the workspace. Use for governance/audit logs or to auto-add a default integration on every new form.

When new response in Typeform, add comment to ticket in Zendesk.

Fires when a new response is submitted to a Typeform form. The standard hook for piping form fills into your CRM, ESP, or notification channel.

When new response in Typeform, create organization in Zendesk.

Fires when a new response is submitted to a Typeform form. The standard hook for piping form fills into your CRM, ESP, or notification channel.

When new response in Typeform, create ticket in Zendesk.

Fires when a new response is submitted to a Typeform form. The standard hook for piping form fills into your CRM, ESP, or notification channel.

When new response in Typeform, create user in Zendesk.

Fires when a new response is submitted to a Typeform form. The standard hook for piping form fills into your CRM, ESP, or notification channel.

How it works

Connect Typeform and Zendesk in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Typeform and Zendesk

    Open Tiny Command, authorize Typeform and Zendesk once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Typeform trigger

    Drop the Typeform → New Form trigger onto the canvas. Tiny Command auto-registers the webhook.

    POST /v1/webhooks/typeform.trigger-form-created
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the Zendesk action

    Drop the Zendesk → Add Comment to Ticket action below it. Map fields from the Typeform payload into the Zendesk inputs.

    zendesk.add-comment-to-ticket
  5. 5
    Publish
    Publish and forget

    Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Typeform + Zendesk.

How do I create a Zendesk ticket from a Typeform submission?
Typeform Response Submitted → Zendesk Find or Create User by email → Zendesk Create Ticket with subject + body from form answers. Tag with form source.
Can I route Typeform answers to different Zendesk groups?
Yes. Switch on a Typeform answer ("Which area?"). Billing → Billing group. Technical → Tech-support group. One form, multi-group routing.
How do I AI-prioritize Typeform tickets?
Insert Claude/OpenAI step. Pass form answers. Get back priority + urgency reasoning. Set Zendesk ticket priority accordingly. Reduce manual triage.
Can I attach Typeform file uploads to Zendesk?
Yes. Typeform file URLs → Zendesk Upload + include tokens in Create Ticket. Useful for screenshots in customer-reported bug forms.
How do I prevent duplicate Zendesk tickets from Typeform resubmits?
Use a unique key from the form (email, order number). Search Zendesk by external_id before creating; if found, Add Comment to existing ticket instead.
Can I close the loop — email Typeform user when Zendesk resolves?
Yes. Zendesk Ticket Resolved → look up original Typeform submitter email → Gmail Send Email with resolution summary. Closes the feedback loop with the user.
Related

Other apps that pair well with Typeform.


Wire Typeform to Zendesk in 2 minutes.

Free tier available. No credit card. No onboarding call.