Discord + Zendesk: community questions into support tickets.
Escalate Discord community questions to Zendesk tickets when paid support is needed. Post Zendesk resolutions back to Discord threads for community-facing visibility.
Workflows fire when something happens in Zendesk.
- Ticket AssignedWebhook
- Ticket CommentedWebhook
- New TicketWebhook
- Ticket SolvedWebhook
- Ticket UpdatedWebhook
Workflows do something in Discord, instantly.
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Zendesk, do it in Discord.
6 Zendesk triggers wired to 8 Discord actions. Most-used pairing: Ticket Assigned → Add Reaction.
Or fire it the other way around.
3 Discord triggers wired to 17 Zendesk actions downstream.
See Discord → Zendesk →Common Zendesk → Discord workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.
Connect Zendesk and Discord in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Zendesk and Discord
Open Tiny Command, authorize Zendesk and Discord once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Discord action
Drop the Discord → Add Reaction action below it. Map fields from the Zendesk payload into the Discord inputs.
discord.add-reaction - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Zendesk + Discord.
When does Discord + Zendesk pair make sense?
How do I escalate a Discord message to a Zendesk ticket?
Can I post Zendesk resolutions back to Discord?
How do I avoid duplicate Zendesk tickets from the same Discord thread?
Can I auto-classify Discord questions before creating Zendesk tickets?
How do I include Discord member context in the Zendesk ticket?
Other apps that pair well with Zendesk.
Wire Zendesk to Discord in 2 minutes.
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