Per-pair page

Jira + Zendesk: support tickets and engineering work joined up.

Create Jira issues from Zendesk tickets, notify Zendesk requester when engineering ships, and sync ticket-issue state for full traceability.

Connect Jira and Zendesk See reverse direction

Trigger app

Jira as the trigger

Workflows fire when something happens in Jira.

See all 6 triggers →

Action app

Zendesk as the action

Workflows do something in Zendesk, instantly.

See all 17 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Jira → Zendesk

When something happens in Jira, do it in Zendesk.

6 Jira triggers wired to 17 Zendesk actions. Most-used pairing: Comment Created → Add Comment to Ticket.

Zendesk → Jira

Or fire it the other way around.

6 Zendesk triggers wired to 17 Jira actions downstream.

See Zendesk → Jira →

Popular pairings

Common Jira → Zendesk workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 102 combinations

When comment created in Jira, add comment to ticket in Zendesk.

Fires when a comment is added to a Jira issue. Used to mirror engineering discussion to Slack, feed AI summaries, or notify external requesters.

When comment created in Jira, create organization in Zendesk.

Fires when a comment is added to a Jira issue. Used to mirror engineering discussion to Slack, feed AI summaries, or notify external requesters.

When comment created in Jira, create ticket in Zendesk.

Fires when a comment is added to a Jira issue. Used to mirror engineering discussion to Slack, feed AI summaries, or notify external requesters.

When comment created in Jira, create user in Zendesk.

Fires when a comment is added to a Jira issue. Used to mirror engineering discussion to Slack, feed AI summaries, or notify external requesters.

When new issue in Jira, add comment to ticket in Zendesk.

Fires when a new issue is created in Jira. The standard inbound hook for routing, enrichment, auto-labeling, and SLA-aware notifications.

When new issue in Jira, create organization in Zendesk.

Fires when a new issue is created in Jira. The standard inbound hook for routing, enrichment, auto-labeling, and SLA-aware notifications.

When new issue in Jira, create ticket in Zendesk.

Fires when a new issue is created in Jira. The standard inbound hook for routing, enrichment, auto-labeling, and SLA-aware notifications.

When new issue in Jira, create user in Zendesk.

Fires when a new issue is created in Jira. The standard inbound hook for routing, enrichment, auto-labeling, and SLA-aware notifications.

When issue deleted in Jira, add comment to ticket in Zendesk.

Fires when an issue is deleted in Jira. Useful for audit/compliance logs and for tearing down related records in other systems.

How it works

Connect Jira and Zendesk in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Jira and Zendesk
Open Tiny Command, authorize Jira and Zendesk once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Jira trigger
Drop the Jira → Comment Created trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/jira.trigger-comment-created
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Zendesk action
Drop the Zendesk → Add Comment to Ticket action below it. Map fields from the Jira payload into the Zendesk inputs.
zendesk.add-comment-to-ticket
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Jira + Zendesk.

How do I file a Zendesk ticket as a Jira issue?

Zendesk Ticket tagged "needs-eng" → Jira Create Issue with body = ticket conversation + customer context. Save Jira key in Zendesk custom field.

Can I notify Zendesk requester when the Jira issue closes?

Yes. Jira Issue Closed → look up linked Zendesk ticket → Zendesk Add Comment (public=true) with "fix shipped, check your version". Closes loop publicly.

How do I add Zendesk customer tier to Jira issue?

Get User from Zendesk for the requester. Pass plan tier into Jira body and labels (e.g., "tier:enterprise"). Triage prioritizes accordingly.

Can I auto-link Zendesk to existing Jira issues for the same bug?

Yes. AI checks new Zendesk ticket against open Jira issues. If matched, add Zendesk ticket URL as Jira comment instead of creating duplicate.

How do I avoid noise from low-priority Zendesk tickets?

Filter trigger on Zendesk priority (Urgent/High only) or by tag. Low-priority stays in Zendesk. Or batch into weekly digest for engineering review.

Can I post Jira PR progress back to Zendesk?

Yes. Jira linked PR progresses → Zendesk Add Comment (public=false) with "fix in review", "fix merged", "deploying". Support agent sees status without leaving Zendesk.

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Jira + Zendesk: support tickets and engineering work joined up.

Pick the way that fits your stack.

When something happens in Jira, do it in Zendesk.

Or fire it the other way around.

Common Jira → Zendesk workflows.

Connect Jira and Zendesk in five steps.

Questions about Jira + Zendesk.

Other apps that pair well with Jira.

Wire Jira to Zendesk in 2 minutes.

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