Connect Help Scout to Slack in two minutes.
Real-time triggers from Help Scout, ready-made actions in Slack. Filter, transform, and route without writing a line of code.
Workflows fire when something happens in Help Scout.
Workflows do something in Slack, instantly.
- Raw API RequestAPI
- Add ReactionAPI
- Archive ChannelAPI
- Cancel Scheduled MessageAPI
- Create CanvasAPI
- Create ChannelAPI
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Help Scout, do it in Slack.
5 Help Scout triggers wired to 45 Slack actions. Most-used pairing: Help Scout Conversation Assigned → Raw API Request.
Or fire it the other way around.
13 Slack triggers wired to 4 Help Scout actions downstream.
See Slack → Help Scout →Common Help Scout → Slack workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a conversation is assigned (or reassigned) to a user. Useful for "new assignment → ping the user in Slack with context" workflows.
Fires when a conversation is assigned (or reassigned) to a user. Useful for "new assignment → ping the user in Slack with context" workflows.
Fires when a conversation is assigned (or reassigned) to a user. Useful for "new assignment → ping the user in Slack with context" workflows.
Fires when a conversation is assigned (or reassigned) to a user. Useful for "new assignment → ping the user in Slack with context" workflows.
Fires when a new conversation lands in a mailbox. Payload includes customer, subject, message body, channel (email, chat, social). The base hook for "new inbound → route to right team" workflows.
Fires when a new conversation lands in a mailbox. Payload includes customer, subject, message body, channel (email, chat, social). The base hook for "new inbound → route to right team" workflows.
Fires when a new conversation lands in a mailbox. Payload includes customer, subject, message body, channel (email, chat, social). The base hook for "new inbound → route to right team" workflows.
Fires when a new conversation lands in a mailbox. Payload includes customer, subject, message body, channel (email, chat, social). The base hook for "new inbound → route to right team" workflows.
Fires when a conversation moves between mailboxes (e.g., Support → Billing). Useful for cross-team handoff workflows that need to notify the new owning team.
Connect Help Scout and Slack in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Help Scout and Slack
Open Tiny Command, authorize Help Scout and Slack once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Help Scout trigger
Drop the Help Scout → Help Scout Conversation Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/helpscout.trigger-conversation-assigned - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Slack action
Drop the Slack → Raw API Request action below it. Map fields from the Help Scout payload into the Slack inputs.
slack.api-request - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Help Scout + Slack.
How long does it take to connect Help Scout and Slack on Tiny Command?
Is the Help Scout ↔ Slack integration real-time?
Can I filter or transform data between Help Scout and Slack?
What Help Scout events can trigger a Slack workflow?
Do I need a paid plan to use Help Scout with Slack?
What if I want Slack → Help Scout instead?
Other apps that pair well with Help Scout.
Wire Help Scout to Slack in 2 minutes.
Free tier available. No credit card. No onboarding call.
