Help Scout
Lightweight helpdesk conversations from Help Scout
Help Scout is the helpdesk for smaller teams who want shared-inbox simplicity without the ticket-system complexity of Zendesk or Freshdesk. Five triggers cover the conversation lifecycle: Conversation Created (new inbound), Conversation Assigned (handoff to an agent or team), Conversation Moved (between mailboxes, useful when categorization changes), Customer Replied (the response-time SLA moment), Status Changed (active, pending, closed, spam). Four actions cover the basics: Create Conversation, Reply to Conversation, List Conversations, List Mailboxes. The integration uses Help Scout's OAuth at the user level, scoped to mailboxes the user can access. Help Scout's model is "conversations" rather than tickets, a single conversation can stretch across many messages and reopen multiple times under the same thread, which means triggers like Customer Replied fire repeatedly within a single conversation as it evolves. Common patterns: a Customer Replied on a billing conversation routes to the billing team in Slack and creates a paired HubSpot deal note, or Conversation Created with a specific tag escalates to PagerDuty.
Workflows start when Help Scout does.
5 real-time triggers, each backed by a webhook subscription. Events arrive within seconds and you don't have to set up polling.
Fires when a conversation is assigned (or reassigned) to a user. Useful for "new assignment → ping the user in Slack with context" workflows.
Fires when a new conversation lands in a mailbox. Payload includes customer, subject, message body, channel (email, chat, social). The base hook for "new inbound → route to right team" workflows.
Fires when a conversation moves between mailboxes (e.g., Support → Billing). Useful for cross-team handoff workflows that need to notify the new owning team.
Fires when a customer replies on an open conversation. The hook for re-opening "pending" conversations and for "high-priority customer replied → notify the assignee immediately" workflows.
Fires when a conversation transitions state (active, pending, closed, spam). For "conversation closed → request CSAT survey" or "marked spam → train AI classifier" workflows.
Do anything Help Scout can do, from a workflow.
Every action accepts dynamic inputs from upstream nodes, whether that's an AI output, a form field, or a search result.
| Action | What it does |
|---|---|
| Create Help Scout Conversation | Files a new conversation in a mailbox with customer, subject, body, channel. For "external support channel → file as Help Scout conversation" workflows. |
| List Help Scout Conversations | Paginated conversations with filters by mailbox, status, tag, assignee, customer. For triage workflows and capacity-planning dashboards. |
| List Help Scout Mailboxes | Returns every mailbox in the connected account. Useful for resolving mailbox IDs at workflow setup and for cross-mailbox routing rules. |
| Reply to Help Scout Conversation | Posts a customer-facing reply or internal note. For "AI-assisted draft → posted as internal note for the agent to review and send" or for full-auto reply workflows on routine ticket types. |
Pre-built Help Scout workflows.
Clone any recipe and customize it in one click. Every recipe is fully editable.
Three things worth knowing.
Tiny Command counts a run the moment a trigger fires. Filtering early means only matching events spend your usage budget.
Connect Help Scout once and every workflow on your account can use its triggers and actions. You don't have to re-auth per workflow.
Every Help Scout field shows up in the visual picker for downstream nodes. The raw payload is there for power users, optional for everyone else.
Questions about the Help Scout integration.
If we missed yours, ping support. We usually reply within an hour.
How do I connect Help Scout to Tiny Command?
What Help Scout triggers does Tiny Command support?
What Help Scout actions can I run from a workflow?
Is the Help Scout integration real-time?
Do I need to write code to use Help Scout with Tiny Command?
How much does the Help Scout integration cost?
More customer support apps people connect.
Same category as Help Scout, ordered by how often teams pair them. Hover the carousel to pause.
Do more with Help Scout.
Wire it to Slack, Notion, HubSpot, Stripe, or any of the other 438 apps in our catalog. Setup takes roughly two minutes. Free to try, no credit card.
