TriggerHelp ScoutReal-timeUpdated June 2026

When does Help Scout fire on new conversations?

Short answer: In TinyCommand, add the Help Scout Help Scout Conversation Created trigger to a workflow and publish. It listens through a Help Scout webhook and fires your workflow within seconds of the event, with no polling and no code. Add a filter if you only want some events to start a run.

Trigger workflows on Help Scout Conversation Created in Help Scout — start free All 5 Help Scout triggers

Trigger workflows on Help Scout Conversation Created in Help Scout — start free

Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder

Trigger

Help Scout Conversation Created

When the matching event happens

conversation addedwhen conversation createdwhen a new conversation is created in help scoutwatch for conversation createdon conversation creatednew conversation creatednew conversation

What this trigger returns

for the curious

You don’t need to read this. TinyCommand auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "id": 12345,
  "event": "convo.created",
  "subject": "Support request",
  "customer": "user@example.com"
}

Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

Field	Type	Example
id	number	12345
event	string	"convo.created"
subject	string	"Support request"
customer	string	"user@example.com"

Pairs with

Drop these actions after Help Scout Conversation Created.

Add Labels to Message

Gmail · Email

Add Reaction

Slack · Communication

Add Sheet Tab

Google Sheets · Spreadsheets & Databases

Create Company

HubSpot · CRM & Sales

FAQ

Questions about Help Scout Conversation Created.

How does the Help Scout Conversation Created trigger work in Help Scout?

Fires when a new conversation lands in a mailbox. Payload includes customer, subject, message body, channel (email, chat, social). The base hook for "new inbound → route to right team" workflows.

Is the Help Scout Conversation Created trigger real-time?

Yes. Help Scout Conversation Created uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Help Scout.

What data does Help Scout Conversation Created return?

The full event payload from Help Scout. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.

Can I filter Help Scout Conversation Created so only some events start a workflow?

Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.

Do I need Help Scout admin permissions to use Help Scout Conversation Created?

For most Help Scout accounts a standard user can authorize the trigger. Some Help Scout plans require an admin to enable third-party webhooks. Check Help Scout's docs if the trigger fails to register.