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Connect Help Scout to Google Sheets in two minutes.

Real-time triggers from Help Scout, ready-made actions in Google Sheets. Filter, transform, and route without writing a line of code.

Trigger app
Help Scout as the trigger

Workflows fire when something happens in Help Scout.

Action app
Google Sheets as the action

Workflows do something in Google Sheets, instantly.

See all 9 actions →
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Help ScoutGoogle Sheets

When something happens in Help Scout, do it in Google Sheets.

5 Help Scout triggers wired to 9 Google Sheets actions. Most-used pairing: Help Scout Conversation AssignedAdd Sheet Tab.

Google SheetsHelp Scout

Or fire it the other way around.

2 Google Sheets triggers wired to 4 Help Scout actions downstream.

See Google SheetsHelp Scout
Popular pairings

Common Help Scout → Google Sheets workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 45 combinations
When help scout conversation assigned in Help Scout, add sheet tab in Google Sheets.

Fires when a conversation is assigned (or reassigned) to a user. Useful for "new assignment → ping the user in Slack with context" workflows.

When help scout conversation assigned in Help Scout, append row in Google Sheets.

Fires when a conversation is assigned (or reassigned) to a user. Useful for "new assignment → ping the user in Slack with context" workflows.

When help scout conversation assigned in Help Scout, clear values in Google Sheets.

Fires when a conversation is assigned (or reassigned) to a user. Useful for "new assignment → ping the user in Slack with context" workflows.

When help scout conversation assigned in Help Scout, create spreadsheet in Google Sheets.

Fires when a conversation is assigned (or reassigned) to a user. Useful for "new assignment → ping the user in Slack with context" workflows.

When help scout conversation created in Help Scout, add sheet tab in Google Sheets.

Fires when a new conversation lands in a mailbox. Payload includes customer, subject, message body, channel (email, chat, social). The base hook for "new inbound → route to right team" workflows.

When help scout conversation created in Help Scout, append row in Google Sheets.

Fires when a new conversation lands in a mailbox. Payload includes customer, subject, message body, channel (email, chat, social). The base hook for "new inbound → route to right team" workflows.

When help scout conversation created in Help Scout, clear values in Google Sheets.

Fires when a new conversation lands in a mailbox. Payload includes customer, subject, message body, channel (email, chat, social). The base hook for "new inbound → route to right team" workflows.

When help scout conversation created in Help Scout, create spreadsheet in Google Sheets.

Fires when a new conversation lands in a mailbox. Payload includes customer, subject, message body, channel (email, chat, social). The base hook for "new inbound → route to right team" workflows.

When help scout conversation moved in Help Scout, add sheet tab in Google Sheets.

Fires when a conversation moves between mailboxes (e.g., Support → Billing). Useful for cross-team handoff workflows that need to notify the new owning team.

How it works

Connect Help Scout and Google Sheets in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Help Scout and Google Sheets

    Open Tiny Command, authorize Help Scout and Google Sheets once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Help Scout trigger

    Drop the Help Scout → Help Scout Conversation Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.

    POST /v1/webhooks/helpscout.trigger-conversation-assigned
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the Google Sheets action

    Drop the Google Sheets → Add Sheet Tab action below it. Map fields from the Help Scout payload into the Google Sheets inputs.

    google-sheets.add-sheet
  5. 5
    Publish
    Publish and forget

    Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Help Scout + Google Sheets.

How long does it take to connect Help Scout and Google Sheets on Tiny Command?
Under two minutes. Authorize Help Scout and Google Sheets once each, drop the Help Scout trigger and Google Sheets action onto a workflow canvas, map a couple of fields, and publish. No code, no glue.
Is the Help Scout ↔ Google Sheets integration real-time?
Yes. Both Help Scout and Google Sheets expose webhooks, so events from one fire workflows in the other within seconds rather than on a polling interval.
Can I filter or transform data between Help Scout and Google Sheets?
Yes. Add a Filter node to only pass through matching events, a Switch node to branch by value, or an AI / Code node to transform payloads before they hit Google Sheets.
What Help Scout events can trigger a Google Sheets workflow?
Any of the 5 Help Scout triggers, including "Help Scout Conversation Assigned". Each fires in real time when the matching event happens in Help Scout.
Do I need a paid plan to use Help Scout with Google Sheets?
No. There's a free tier that covers most Help Scout+Google Sheets use cases without a credit card. Paid plans unlock higher run volumes and team features when you outgrow it.
What if I want Google Sheets → Help Scout instead?
Build it the same way, in reverse. There's a dedicated /integrations/google-sheets/with/helpscout page with the reverse-direction triggers and actions.
Related

Other apps that pair well with Help Scout.


Wire Help Scout to Google Sheets in 2 minutes.

Free tier available. No credit card. No onboarding call.