Definition
Full definition of sla
Tiny Command's SLA covers platform uptime (99.9% on standard plans, 99.95% on Enterprise), trigger delivery latency, and support response times. SLAs typically come with credits if missed — refunds, free months, or other compensation. They matter most when automations are load-bearing to revenue or customer experience.
In practice
SLA examples
SLA in action
If Tiny Command misses 99.9% uptime in a quarter, customers receive service credits per the contract.
FAQ
Common questions about sla
Does the free plan have an SLA?
Free plans get best-effort uptime; published SLAs apply to paid plans only.
