Definition
Full definition of sla
An SLA usually covers platform uptime (often 99.9% or higher), trigger delivery latency, and support response times. SLAs typically come with credits if missed — refunds, free months, or other compensation. They matter most when automations are load-bearing to revenue or customer experience.
In practice
SLA examples
SLA in action
If a vendor misses a promised 99.9% uptime in a quarter, customers receive service credits per the contract.
FAQ
Common questions about sla
Does the free plan have an SLA?
No. Under Tiny Command's Terms, free-tier accounts are provided as is.
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