Aircall
VoIP business phone events from Aircall
Aircall is the VoIP-business-phone product sales and support teams use when they want call routing, recording, transcription, and CRM integration without setting up a PBX. Three triggers cover the call lifecycle: Call Created (a call started, either inbound or outbound), Call Ended (the call wrapped, with the recording URL and metadata), Call Tagged (an agent applied a tag during or after the call, the explicit categorization signal). Six actions cover the operational side: Create Contact (in the Aircall directory), Search Contacts, Log Call (manually log an external call), Get Call, List Calls, List Users. The integration uses Aircall's API token from your account. Common patterns: a Call Ended fires a workflow that pulls the transcript via the recording URL, runs an AI summarisation, and updates the matching HubSpot deal with the call notes and outcome; or Call Tagged with a "follow up" tag creates a paired Linear task assigned to the rep with the call context preserved.
Workflows start when Aircall does.
3 real-time triggers, each backed by a webhook subscription. Events arrive within seconds and you don't have to set up polling.
Fires the moment Aircall creates a call record — typically at call answer or right after voicemail drop. Payload includes the direction (inbound/outbound), the from/to numbers, the assigned user, and the associated contact if Aircall matched the number. The hook for "log every inbound call to the CRM" sync workflows.
Fires once a call completes (either party hangs up). Payload includes duration, final recording URL if recording was on, and the disposition (answered, missed, voicemail). The standard hook for post-call workflows — generate the AI summary, log to CRM, route follow-up tasks based on disposition.
Fires when a tag is added to a call — either by the agent after wrap-up or by an automation rule. Useful for "tag-based routing" workflows: a "demo-requested" tag fires a workflow to book the demo; a "support-issue" tag opens a ticket in the support tool.
Do anything Aircall can do, from a workflow.
Every action accepts dynamic inputs from upstream nodes, whether that's an AI output, a form field, or a search result.
| Action | What it does |
|---|---|
| Create Contact | Adds a contact to Aircall's shared address book so the team sees the caller's name on inbound calls instead of just the phone number. Useful for "sync CRM contacts to Aircall on create" workflows that keep the contact-resolution UI accurate. |
| Get Call | Returns the full call record by ID — duration, direction, participants, recording URL, tags, notes. The standard lookup for workflows that received a call ID via webhook and need richer context for downstream processing. |
| List Calls | Paginated calls with filters by user, number, date range, direction, and tag. Useful for "this morning, summarise yesterday's missed calls for the team" digest workflows and for backfill workflows that catch calls missed during webhook downtime. |
| List Users | Returns all Aircall agents/users in the account with name, email, and active status. The lookup for resolving user IDs in downstream notifications and for "show me today's on-shift agents" workflows. |
| Log Call Note | Appends notes, tags, or disposition codes to a specific call after it ended. Useful for "AI-summarised post-call notes from a transcription service → log back to the Aircall call record" workflows that keep the call history annotated. |
| Search Contacts | Search the shared address book by partial name, email, or phone number. Useful for resolving "is this caller already in our address book" lookups before adding from CRM. |
Pre-built Aircall workflows.
Clone any recipe and customize it in one click. Every recipe is fully editable.
Three things worth knowing.
Tiny Command counts a run the moment a trigger fires. Filtering early means only matching events spend your usage budget.
Connect Aircall once and every workflow on your account can use its triggers and actions. You don't have to re-auth per workflow.
Every Aircall field shows up in the visual picker for downstream nodes. The raw payload is there for power users, optional for everyone else.
Questions about the Aircall integration.
If we missed yours, ping support. We usually reply within an hour.
How do I connect Aircall to Tiny Command?
What Aircall triggers does Tiny Command support?
What Aircall actions can I run from a workflow?
Is the Aircall integration real-time?
Do I need to write code to use Aircall with Tiny Command?
How much does the Aircall integration cost?
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Do more with Aircall.
Wire it to Slack, Notion, HubSpot, Stripe, or any of the other 438 apps in our catalog. Setup takes roughly two minutes. Free to try, no credit card.
