ActionAircallUpdated September 2026

How do I look up an Aircall contact by phone or email?

Short answer: You can search contacts in Aircall by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Aircall Search Contacts action to a workflow, map its 2 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Search Contacts in Aircall — start free All 6 Aircall actions

Search Contacts in Aircall — start free

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Phone Number phoneNumber	string	Optional	+15551234567
Email email	string	Optional	–

Sample request

{
  "phoneNumber": "+15551234567",
  "email": "{{trigger.email}}"
}

Returns

{
  "meta": {
    "count": 1,
    "total": 1
  },
  "contacts": [
    {
      "id": 501,
      "last_name": "Doe",
      "first_name": "Jane",
      "company_name": "Acme Inc"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Search Contacts.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Aircall

2 Google Sheets triggers

HubSpot → Aircall

18 HubSpot triggers

FAQ

Questions about Search Contacts.

What does the Search Contacts action do in Aircall?

Search the shared address book by partial name, email, or phone number. Useful for resolving "is this caller already in our address book" lookups before adding from CRM.

What inputs does Search Contacts require?

Search Contacts has no required inputs. Sensible defaults are applied if you leave fields blank.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Aircall returns an error?

The run history shows the failed step with its input and the error message Aircall returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.

Does Search Contacts support batch operations?

Run Search Contacts inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within Aircall's rate limits.

More actions