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TriggerAircallReal-timeUpdated June 2026

When does Aircall fire on call tagging?

Short answer: In TinyCommand, add the Aircall Call Tagged trigger to a workflow and publish. It listens through a Aircall webhook and fires your workflow within seconds of the event, with no polling and no code. Add a filter if you only want some events to start a run.

Trigger workflows on Call Tagged in Aircall — start free All 3 Aircall triggers
Trigger workflows on Call Tagged in Aircall — start free
Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder
Trigger
Call Tagged
When the matching event happens
call tagged aircalltag applied to callwhen call taggedon call taggedwatch for tagged call
What this trigger returns
for the curious

You don’t need to read this. TinyCommand auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "call_id": 12345,
  "tag_name": "Lead",
  "tag_color": "#00B388"
}
Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

FieldTypeExample
call_idnumber12345
tag_namestring"Lead"
tag_colorstring"#00B388"
Pairs with

Drop these actions after Call Tagged.

Add Labels to Message
Gmail · Email
Add Reaction
Slack · Communication
Add Sheet Tab
Google Sheets · Spreadsheets & Databases
Create Company
HubSpot · CRM & Sales
FAQ

Questions about Call Tagged.

How does the Call Tagged trigger work in Aircall?
Fires when a tag is added to a call — either by the agent after wrap-up or by an automation rule. Useful for "tag-based routing" workflows: a "demo-requested" tag fires a workflow to book the demo; a "support-issue" tag opens a ticket in the support tool.
Is the Call Tagged trigger real-time?
Yes. Call Tagged uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Aircall.
What data does Call Tagged return?
The full event payload from Aircall. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter Call Tagged so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need Aircall admin permissions to use Call Tagged?
For most Aircall accounts a standard user can authorize the trigger. Some Aircall plans require an admin to enable third-party webhooks. Check Aircall's docs if the trigger fails to register.
More triggers

Other Aircall triggers.

Trigger
Call Created
Fires the moment Aircall creates a call record — typically at call answer or right after voicemail drop. Payload includes the direction (inbound/outbound), the from/to numbers, the assigned user, and the associated contact if Aircall matched the number. The hook for "log every inbound call to the CRM" sync workflows.
Trigger
Call Ended
Fires once a call completes (either party hangs up). Payload includes duration, final recording URL if recording was on, and the disposition (answered, missed, voicemail). The standard hook for post-call workflows — generate the AI summary, log to CRM, route follow-up tasks based on disposition.
Trigger workflows on Call Tagged in Aircall — start free