ATriggerAircallReal-timeUpdated May 2026

When does Aircall fire on new call records?

Short answer: Drop the "Aircall → Call Created" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Aircall, not on a polling schedule.

Use this trigger All 3 Aircall triggers

Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder

TriggerA

Call Created

When the matching event happens

call created aircallnew callcall startedon call createdwatch for new call

What this trigger returns

for the curious

You don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "call_id": 12345,
  "direction": "inbound",
  "raw_digits": "+15551234567",
  "number_digits": "+15559876543"
}

Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

Field	Type	Example
call_id	number	12345
direction	string	"inbound"
raw_digits	string	"+15551234567"
number_digits	string	"+15559876543"

Pairs with

Drop these actions after Call Created.

Add Labels to Message

Gmail · Email

Raw API Request

Slack · Communication

Add Sheet Tab

Google Sheets · Spreadsheets & Databases

Create Company

HubSpot · CRM & Sales

FAQ

Questions about Call Created.

How does the Call Created trigger work in Aircall?

Fires the moment Aircall creates a call record — typically at call answer or right after voicemail drop. Payload includes the direction (inbound/outbound), the from/to numbers, the assigned user, and the associated contact if Aircall matched the number. The hook for "log every inbound call to the CRM" sync workflows.

Is the Call Created trigger real-time?

Yes. Call Created uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Aircall.

What data does Call Created return?

The full event payload from Aircall. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.

Can I filter Call Created so only some events start a workflow?

Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.

Do I need Aircall admin permissions to use Call Created?

For most Aircall accounts a standard user can authorize the trigger. Some Aircall plans require an admin to enable third-party webhooks. Check Aircall's docs if the trigger fails to register.

More triggers

Other Aircall triggers.

Trigger

Call Ended

Fires once a call completes (either party hangs up). Payload includes duration, final recording URL if recording was on, and the disposition (answered, missed, voicemail). The standard hook for post-call workflows — generate the AI summary, log to CRM, route follow-up tasks based on disposition.

Trigger

Call Tagged

Fires when a tag is added to a call — either by the agent after wrap-up or by an automation rule. Useful for "tag-based routing" workflows: a "demo-requested" tag fires a workflow to book the demo; a "support-issue" tag opens a ticket in the support tool.

Build a workflow on this trigger.

One trigger. 6+ downstream actions. Zero glue.

Try for free Request a demo