AActionAircallUpdated May 2026

How do I create a contact in Aircall?

Short answer: Drop the "Aircall → Create Contact" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 6 Aircall actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
First Name firstName	string	Optional	Jane
Last Name lastName	string	Optional	Doe
Company companyName	string	Optional	Acme Inc
Phone Numbers phoneNumbers	array	Optional	Array of {label, value} objects. e.g. [{"label":"Work","value":"+15551234567"}]
Emails emails	array	Optional	Array of {label, value} objects.

Sample request

{
  "firstName": "Jane",
  "lastName": "Doe",
  "companyName": "Acme Inc",
  "phoneNumbers": "{{trigger.phoneNumbers}}",
  "emails": "{{trigger.emails}}"
}

Returns

{
  "contact": {
    "id": 501,
    "last_name": "Doe",
    "first_name": "Jane",
    "company_name": "Acme Inc"
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Create Contact.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Aircall

2 Google Sheets triggers

HubSpot → Aircall

18 HubSpot triggers

FAQ

Questions about Create Contact.

What does the Create Contact action do in Aircall?

Adds a contact to Aircall's shared address book so the team sees the caller's name on inbound calls instead of just the phone number. Useful for "sync CRM contacts to Aircall on create" workflows that keep the contact-resolution UI accurate.

What inputs does Create Contact require?

Create Contact has no required inputs. Sensible defaults are applied if you leave fields blank.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Aircall returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Contact support batch operations?

Yes. Run Create Contact inside a Loop node to process arrays. Tiny Command handles Aircall's rate limits automatically so you don't have to throttle manually.

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