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Gmail + Zendesk: support emails landing in the right place.

Convert Gmail messages to Zendesk tickets, AI-pre-classify before filing, or send Zendesk replies via Gmail. Bridges support inbox and helpdesk.

Connect Gmail and Zendesk See reverse direction

Trigger app

Gmail as the trigger

Workflows fire when something happens in Gmail.

New EmailWebhook

Action app

Zendesk as the action

Workflows do something in Zendesk, instantly.

See all 17 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Gmail → Zendesk

When something happens in Gmail, do it in Zendesk.

1 Gmail triggers wired to 17 Zendesk actions. Most-used pairing: New Email → Add Comment to Ticket.

New Email

Zendesk → Gmail

Or fire it the other way around.

6 Zendesk triggers wired to 27 Gmail actions downstream.

See Zendesk → Gmail →

Popular pairings

Common Gmail → Zendesk workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 4 of 17 combinations

When new email in Gmail, add comment to ticket in Zendesk.

Fires when a new email is received in Gmail. Returns full email content; enable "Include Attachments" to automatically download all file attachments.

When new email in Gmail, create organization in Zendesk.

Fires when a new email is received in Gmail. Returns full email content; enable "Include Attachments" to automatically download all file attachments.

When new email in Gmail, create ticket in Zendesk.

Fires when a new email is received in Gmail. Returns full email content; enable "Include Attachments" to automatically download all file attachments.

When new email in Gmail, create user in Zendesk.

Fires when a new email is received in Gmail. Returns full email content; enable "Include Attachments" to automatically download all file attachments.

How it works

Connect Gmail and Zendesk in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Gmail and Zendesk
Open Tiny Command, authorize Gmail and Zendesk once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Gmail trigger
Drop the Gmail → New Email trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/google-gmail.trigger-email-received
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Zendesk action
Drop the Zendesk → Add Comment to Ticket action below it. Map fields from the Gmail payload into the Zendesk inputs.
zendesk.add-comment-to-ticket
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Gmail + Zendesk.

Doesn't Zendesk already pull email?

Zendesk has email channel ingestion. The Tiny Command pair adds value when you want AI pre-classification, conditional routing, or to mirror only certain Gmail labels to Zendesk rather than the whole inbox.

How do I create a Zendesk ticket from a Gmail message?

Gmail Email Received with label "@zendesk" → Zendesk Find or Create User by sender email → Zendesk Create Ticket with subject and body from Gmail. Standard email-to-ticket flow.

Can I AI-classify Gmail before creating Zendesk tickets?

Yes. Insert Claude/OpenAI step. Classify as bug, billing, feature request, account. Route to different Zendesk groups based on classification. Better triage than channel-only routing.

How do I avoid double-ticketing if Gmail forwards to Zendesk natively?

Pick one path: either Zendesk pulls email directly, or your workflow does. Don't do both. Add a Gmail label "zd-filed" after workflow creates a ticket to prevent re-firing.

Can I attach Gmail attachments to the Zendesk ticket?

Yes. Loop Gmail attachments. Upload each via Zendesk Upload, then include the upload tokens in Create Ticket. Attachments visible inline on the ticket.

How do I close the loop — reply from Zendesk back to Gmail?

Zendesk reply via email natively goes back to the customer's inbox. If your customers reply, Zendesk threads them. Keep Gmail out of the reply path to avoid threading confusion.

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Wire Gmail to Zendesk in 2 minutes.

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Gmail + Zendesk: support emails landing in the right place.

Pick the way that fits your stack.

When something happens in Gmail, do it in Zendesk.

Or fire it the other way around.

Common Gmail → Zendesk workflows.

Connect Gmail and Zendesk in five steps.

Questions about Gmail + Zendesk.

Other apps that pair well with Gmail.

Wire Gmail to Zendesk in 2 minutes.

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