ActionTwilioUpdated May 2026

How do I place an outbound voice call with Twilio?

Short answer: Drop the "Twilio → Make Call" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 7 Twilio actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
To Phone Number To	string	Required	The phone number to call in E.164 format
From Phone Number From	string	Required	Your Twilio phone number in E.164 format
TwiML URL Url	string	Optional	URL that returns TwiML instructions for the call. Required unless Twiml is provided.
TwiML Body Twiml	string	Optional	Inline TwiML instructions (e.g. <Response><Say>Hello</Say></Response>). Used instead of URL.
Timeout (seconds) Timeout	string	Optional	How long to let the phone ring before hanging up (default 60)
Record Record	options	Optional	Whether to record the call

Sample request

{
  "To": "+15551234567",
  "From": "+15559876543",
  "Url": "https://example.com/twiml",
  "Twiml": "<Response><Say voice=\"alice\">Hello, this is a test call.</Say></Response>",
  "Timeout": "30"
}

Returns

{
  "to": "+15551234567",
  "sid": "CA1234567890abcdef",
  "from": "+15559876543",
  "status": "queued",
  "direction": "outbound-api",
  "date_created": "2025-01-15T12:00:00Z"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Make Call.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Twilio

2 Google Sheets triggers

HubSpot → Twilio

18 HubSpot triggers

FAQ

Questions about Make Call.

What does the Make Call action do in Twilio?

Initiates an outbound phone call via Twilio. The call flow is driven by either a TwiML URL or by passing inline TwiML; required to specify either url or twiml.

What inputs does Make Call require?

Required: To Phone Number, From Phone Number. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Twilio returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Make Call support batch operations?

Yes. Run Make Call inside a Loop node to process arrays. Tiny Command handles Twilio's rate limits automatically so you don't have to throttle manually.

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